Senior Analyst, Data and Analytics Customer Success

Title: Senior Analyst, Data and Analytics Customer Success - P3

Location: Remote - USA

Reports To: Director, Data and Analytics Customer Success

 

The Role:

As a Senior Analyst, Data and Analytics Customer Success, you will serve as a customer success lead for multiple automotive and financial institution clients who subscribe to our Data and Analytics products, acting as the subject matter expert on all aspects of automotive sales volume, pricing, incentives, and residual values. A successful Senior Analyst will become a trusted advisor to our clients, focusing on solutions that drive client satisfaction and retention.

Customer Success is responsible for ensuring our clients understand how to leverage the data and services provided by J.D. Power and possess the capabilities to deliver high-value insights within their own organizations.  We succeed when our clients get promoted.

Our team leads the automotive industry in publication of client-facing analysis of market trends such as tariff impacts, incentives, pricing, and go-to-market strategies that influence the U.S. Automotive Retail industry. You will also be trained on and expected to leverage cutting-edge Business Intelligence (BI) technologies to deliver impactful insights that drive client business success.

This role is a member of the Data and Analytics Lab, an accelerated development program for the future world-class automotive analysts. You will develop new data analysis capabilities that seed you into one of several career growth paths within J.D. Power.

 

The Impact:

This position is responsible for supporting the growth of JD Power’s OEM and financial institution relationships. Identified as a key part of the Data and Analytics organization within J.D. Power, you will have regular opportunities to advise and consult with leaders across our clients, build your network, and support decisions that impact millions of dollars in OEM profitability. This role will be heavily relied upon o enable business development growth through the creation of effective case studies highlighting the value that J.D. Power’s data and services deliver.

 

Responsibilities:

 

Data

• Learn and expand data analysis capabilities within the Data and Analytics Lab. This includes exploring new datasets, methodologies, and tools to enhance the team's analytical prowess.
• Leverage cutting-edge Business Intelligence (BI) technologies to deliver impactful insights that drive client business. This involves hands-on work with platforms such as Tableau, PowerBI, ThoughtSpot, and other emerging BI tools to build and refine analytical solutions.
• Develop new data capabilities that expand and enhance our understanding, process, quality, and delivery of our data.
• Utilize significant experience in Excel for data manipulation, cleaning, and repeatable analysis.

 

Analysis

• Generate analysis that explains changes in the U.S. Automotive Retail industry. This involves in-depth investigation and interpretation of complex market trends.
• Leverage intellectual curiosity to investigate long-term industry trends, creating unique intellectual capital and gaining exposure to the most senior members of both internal and external organizations.
• Act as the subject matter expert on all aspects of automotive residual values, sales volume, pricing, and incentives, providing deep analytical insights to clients.
• Support client decisions that impact millions of dollars in OEM profitability through rigorous data-driven analysis and recommendations.

 

Client Management

• Maintain and enhance existing relationships between clients and J.D. Power. This involves proactive engagement and understanding client needs.
• Serve as a customer success lead for multiple automotive and financial institution clients, building strong, trusted advisor relationships.
• Ensure clients understand how to leverage the data and insights provided by J.D. Power, and possess the capabilities to deliver high-value insights within their own organizations. This includes training, guidance, and ongoing support.
• Support the sales/business development organization by proactively identifying solutions to client challenges and concerns.
• Advise and consult with leaders across our clients, building your professio