B2B Customer Retention Specialist

Company Description

Nets powers payment solutions for an easier tomorrow for banks, businesses and consumers across Europe. We are a part of Nexi Group - The European PayTech.

Handling billions of transactions annually, Nets, is among the solid payment processors in Europe. We keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made us a trusted partner to more than 700,000 merchant outlets, including 140,000 online merchant outlets, more than 260,000 enterprises and over 250 banks across Europe.

Changing the future of payments takes great personalities

At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to shape the future of payments, it’s not just skills and motivation that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague.

What powers you at work?

Job Description

You’ll be powering European wide B2B Customer Retention unit located in Helsinki.

As B2B Customer Retention Specialist you’ll join an open and sharing community with highly skilled colleagues. You can come as you are and be at your best at Nets. You’ll find the freedom to balance an exciting job with life outside of work.

Your key tasks and responsibilities are:

• Handle B2B merchant customer inquiries on inbound line e.g. contract & price negotiations and/or terminations.
• Build long-lasting partnerships by renegotiating and cross/upselling.
• Ensure world-class customer retention by providing outstanding customer service.
• Be part of the development to build up new strategies for our retention unit.

Qualifications

Skills, motivation and that little personal twist make you succeed

Your professional skills and experience form most of your qualifications, but it’s also your personality that makes the difference at Nets.

Your experience includes:

• Experience within retention or (tele)sales function or customer service.
• Strong to deliver high-quality customer experience.
• Exceptional communicating and negotiation skills
• Ability to maintain high performance in pressured situations
• Fluent in Finnish, English and preferable Swedish language

Additional Information

Apply now to power your career!

Apply as soon as possible as we will review applications ongoing and close the position as soon as the right new colleague has been found.

If you want, you can attach a short video clip as an attached file.

If you’re curious to learn more about the job, you’re welcome to contact Retention Team Manager Veera Valtola per email veera.valtola@nexigroup.com

You can meet more of our personalities by visiting our careers page:

https://www.nets.eu/careers/employees/Pages/default.aspx

In case this is not the right job for you this time, you are welcome to join one of our communities instead. Here we will also search for candidates for future job opportunities.

Careers Job openings (nets.eu)

We conduct background checks on relevant candidates through our partner Semac, www.semac.no.