Senior Project Manager

ABOUT THIS POSITION

Plans and coordinates all aspects of internal information system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. Match here if success requires technical skills. This job manages specific projects that have a distinct beginning and end. See also, Project Management - Project / Program (Design) focus if responsible for product development projects.

WHAT YOU'LL DO

• Lead and manage the full lifecycle of multiple, concurrent, and complex information systems projects and programs, adhering to established methodologies (Agile, Waterfall, Hybrid).
• Develop comprehensive project plans, including scope definition, objectives, deliverables, timelines, resource allocation, and budget management.
• Define and track key performance indicators (KPIs) and metrics to monitor project progress, identify deviations, and implement corrective actions.
• Proactively identify, assess, and mitigate project risks and issues, developing contingency plans and escalating critical concerns to senior management when necessary.
• Facilitate effective communication and collaboration among cross-functional teams, including IT, business stakeholders, vendors, and executive leadership.
• Manage stakeholder expectations, ensuring clear and consistent communication regarding project status, changes, and outcomes.
• Oversee the procurement and management of external vendors and contractors, ensuring adherence to contractual agreements and quality standards.
• Mentor and provide guidance to junior project managers and team members, fostering a culture of continuous improvement and best practices.
• Contribute to the development and refinement of Waystar's project and program management methodologies, tools, and templates.
• Ensure compliance with Waystar's internal policies, regulatory requirements, and industry best practices for information systems projects.
   

WHAT YOU'LL NEED

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. Master's degree preferred.
• Minimum of 7+ years of progressive experience in IT project and program management, with a strong focus on information systems.
• Proven track record of successfully delivering large-scale, complex IT projects and programs on time and within budget.
• PMP, PgMP, CSM, or equivalent project/program management certification is highly preferred.
• Expertise in various project management methodologies (Agile, Scrum, Waterfall, Hybrid) and proficiency with project management software (e.g., Jira, Azure DevOps, MS Project).
• Exceptional leadership, communication, negotiation, and interpersonal skills, with the ability to influence and motivate diverse teams.
• Strong analytical and problem-solving abilities, with a keen eye for detail and a strategic perspective.
• Experience with financial management, budgeting, and resource allocation for IT projects.
• Demonstrated ability to manage multiple priorities in a fast-paced and dynamic environment.
• Experience in the healthcare technology or financial technology sector is a significant plus.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.  We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more informa