Sr. Product Operations Lead (Remote - US)

Why join Nextech?   We are a leader in specialty healthcare technology solutions.   We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.   If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.   We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job SummaryAt Nextech, measuring the success of our products is key to our outcomes-based approach to product development.  To understand success, we need to have a customer-centric approach to measuring value and standardized models that allow us to analyze holistically across product and markets. As a Senior Product Operations Lead, you will be crucial in driving the efficiency and effectiveness of our product development processes, ensuring alignment between product, engineering, marketing, and other key stakeholders. The Senior Product Operations Lead will work closely with a tight-knit team of data and operational experts to optimize workflows and support data-driven decision-making to achieve our product strategy and optimize business outcomes.  To be successful, the right candidate must understand the needs of product management, have the ability to think critically about process breakdowns and disconnects, and plan ahead to avoid them.  The candidate is driven to provide their cross-functional partners with the tools and insights they need to create great products and achieve business outcomes. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.  

Essential Functions:

• Leadership: Be an advocate, coach, and motivator for your team, helping your team develop their skills and operate with focus, efficiency, and best practices.
• Training & development: Support the training of new team members and ensure the team is equipped with the tools and resources necessary to succeed.
• Process optimization: Collaborate cross-functionally to document, standardize, and continuously improve product management-specific operational processes.
• Cross-functional collaboration: For product operations and processes, collaborate between product, engineering, design, marketing, and customer success teams to support understanding, collaboration, and execution.
• Project management: Manage timelines, resources, and dependencies for product operational projects to ensure on-time and successful product releases.
• Data analysis and reporting: Define, develop, and monitor key performance metrics related to operational efficiency and product performance insights that are accessible and useful to stakeholders to help them manage the respective area effectively.  Analyze and interpret complex data sets to identify opportunities for process improvements and optimize resource allocation.  Present findings to senior leadership and recommend strategies for improvement.
• Financial spend and investment tracking: Track the product investment spend, reporting on variances between the plan, the actuals, and adjusted forecasts.  Provide continual awareness to leaders on status and deviations.
• Customer insights: Develop and maintain a customer insights framework (inclusive of feedback, product usage, and owned products, etc.) for Product Development and cross-functional teams to draw actionable insights for shaping business and product decisions.
• Risk management: Identify risks surfaced by product operations and process KPIs, supporting the product development team with mitigation recommendations and progress tracking.
• Innovate
• Continuous improvement: Identify and leverage appropriate AI capabilities to improve and automate processes.
• Leverage AI: Promote the usage of AI tools to drive organizational insights and risk visibility.
• Empower: Guide your team on the use of AI to drive efficiency with day-to-day tasks, potentially eliminating tasks through AI and automation.
• Product roadmap support: Assist in the planning and prioritization of product initiatives, ensuring product operations and processes align with business goals and objectives.
• Stakeholder communication: Develop and distr