Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Principal within PNC's Data and Automation Artificial Intelligence organization, you will be based in Pittsburgh, PA.

• Responsible for architecting and evolving enterprise GenAI platforms, with a strong focus on Retrieval Augmented Generation (RAG) and agentic systems that enable scalable, reusable capabilities across the organization
• Serves as a hands on technical authority for designing and implementing GenAI patterns, including knowledge retrieval, orchestration, tool using agents, and human in the loop workflows
• Partners closely with product, data, architecture, security, and risk teams to ensure GenAI solutions are production ready, governed, and aligned to enterprise standards and responsible AI practices
• Defines and drives platform engineering best practices for GenAI systems, influencing how teams build, deploy, observe, and operate RAG and agent based solutions at scale
• Operates with broad autonomy to solve the most complex and ambiguous platform challenges, balancing innovation, performance, cost efficiency, and long term extensibility

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Aligns business strategy with software solutions.
• Proposes, designs & codes software solutions to address complex business needs. Oversees technical and procedural documentation required.
• Leads complex problem solving.
• Provides technical guidance and support to colleagues and solution development.
• Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

API Design, Application Development, Business Management, Customer Solutions, Design, Generative AI, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Application Design, Architecture, Packaged Application Integration, Product and Vendor Evaluation, Software Process Improvement (SPI), System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / coll