Manager-Sales Loyalty- Retention/Collections

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As a Manager – Sales, Retention, Collections position your tasks may include, but are not limited to, the following:

• Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics. 
• Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement. 
• Responsible for hiring, attrition, ramp plans, and grievance process. 
• Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

Compensation Offered:

Our Manager-Sales Loyalty Collections earn between $55,000 - $82,600 + $23,000 USD Annual in commissions. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Key Responsibilities:

• Leadership and Customer Experience: Lead a consumer tele sales organization, to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

• Virtual or hybrid leadership operational experience: Strong operational and engagement experience leading virtual, hybrid or in office teams.  Understand dynamics of technology, coaching and development to overdeliver on all key metrics and employee engagement. 

Supervisor Role:

• Yes

Education:

• Bachelor’s degree (BS/BA) desired.

Required Experience:

• 8+ years of related sales experience.
• Ability to coach and develop a team to overdeliver on all key metrics with the outmost integrity
• Foster an environment of high performance by creating meaningful relationships, develop future leaders, and deliver appropriate accountability
• Develop strong union relationship and collaboration, be extremely flexible and open to constant change, responsive, and deliver on all administrative tasks

Job Contribution:

•  Looking for 100% bilingual - Spanish, reading, writing, and speaking. 

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)