Senior Account Executive Service Cloud

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is looking for dedicated, hardworking individuals with great energy, leadership and initiative to drive market success for one of the fastest growing Salesforce application: Service Cloud

As an Account Executive (Service Cloud) you will be part of a team focusing on the Belgian and Luxembourg markets. You will formulate and implement a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in Service Cloud Sales and the customer owning core sales teams.

Responsibilities:

Demand Generation:

• Identify opportunities for Service Cloud in existing Salesforce Customer base

• Create new leads from systematical prospecting of Service leaders

• Leverage business from new & established relationships.

• Customer Focus

• Define the contribution of a service transformation to an overall account specific vision and plan

• Define and pitch the specific value of a service transformation to prospect’s management

• Build trusted relationships with Head of Service, understanding their challenges and demand

• Work close together with Account Director/ Executive to define strategic sales plan and actions to close business on VP and CXO level

Scale your business

• Define and execute a plan to accelerate growth of our already fastest growing solution

• Be top of mind at your peers in the extended sales team

• Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

Trusted advisor

• Be a trusted advisor for service transformation to our customers and prospects

• Evangelise the radical transformation in field service in customer meetings, on fairs or events

• Have a specific point of view on the future challenges and opportunities in customer service

Required Skills:

• Extensive background in service applications and/or operational Customer Service Management

• Strong track record of successful selling Service solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise

• Proven understanding of Service Business, Service Operations as well as buyer's profiles

• Fluent in English and Dutch and/or French

• Strong analytic and task solving skills and the ability to succeed in a fast paced environment.

• Proven ability to work well as part of an extended sales team.

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Posting Statement

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