Senior Manager, AMER Compensation Operations

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe is looking for a Senior Manager for our Sales Compensation Operations team who will be responsible for supporting the compensation needs of our sales organization. You will play an integral role in Adobe's ongoing compensation strategy by processing results, implementing Adobe controls, and providing ongoing support for the commissionable employees in the field. In this role, you must be comfortable with ambiguity, focused in execution and enjoy regularly collaborating with senior sales leaders.

What you’ll do

• Lead a team of sales compensation analysts and be responsible for the operational efficiency of managing the end-to-end sales commission processes

• Develop and maintain strategic partnership with Sales Leaders

• Identify areas of process optimization and automation for Sales Compensation processes 

• Develop and track metrics to assess internal team effectiveness: review team capacity, error rate, case management SLA, process improvement effectivenes

• Maintain controls required for accurate payout of commissions  

• Collaborate with our finance partners to provide accurate and timely payments to field employees  

• Timely and accurate resolution of commissions questions/disputes from field employees  

• Develop, maintain, and update systems and processes critical to the reporting and tracking of compensation and sales team metrics  

• Develop and present business insights to Sales Compensation management 

• Maintain and help run the sales incentive compensation processes

• Collaborate with Sales Operations and Sales Leadership to improve compensation plan design  

• Guide special projects, such as data analysis, process improvement, report building, commissions modeling  

• Demonstrate spirit of innovation and continuous improvement, suggest and test improvements to sales compensation processes including the use of new tools, technologies and/or ways of working

What you need to succeed

• BA/BS in Finance, Economics, Business Administration, or related degree 

• 5-8 years of sales compensation or sales finance experience

• Proven experience in sales compensation, FP&A, or sales operations at a high-growth technology company with recurring revenue (SaaS)

• Experience working with Salesforce.com 

• Experience in driving initiatives and cross-functional projects  

• Excellent organization, multitasking, and prioritization skills, with a focus on attention to detail and delivering of high-quality results 

• Willingness and ability to adapt to the rapid business and organizational changes that accompany a high growth environment 

• Exceptional problem-solving skills 

• Strong analytical and reasoning skills  

• Effective verbal, and written communication skills

• Ability to manage ambiguity  

• Advanced Excel skills (including pivot tables, vlookups, data modeling, etc.) 

• Experience with ICM/SPM tools (Callidus, Anaplan, Xactly) 

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists (http://www.adobe.com/careers/awards.html). You will also be surrounded by colleagues who are committed to helping each other grow t