Product Management Director

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

As the Director of Product Management, Customer Relationship Management (CRM) you will be responsible for Genesys Cloud’s CRM product strategy and integration roadmaps; including defining, designing, delivering, and scaling the products that we develop. You will work closely with our customers and other functions supporting our CRM partnership efforts within Genesys Cloud to help define the strategy and key set of product requirements that will help us grow customer value and adoption.

Responsibilities

• Work closely with the executive team to implement the company's product strategy, incorporating technology in innovative and effective ways to ensure the product portfolio aligns with the company's overall strategy and vision.

• You will help define the overall product vision, roadmaps, and feature prioritization.

• Develop and lead a high-performing global product team, providing coaching and mentorship to support their professional growth

• Oversee the development process individual PM's are leading, ensuring the process is following best practices and products are built to the highest standards

• Define and track key performance indicators (KPI's) to measure the success of CRM products, and partnerships, and make thoughtful business decisions to optimize product performance.

• Collaborate with cross-functional teams, including engineering, design, marketing, alliances, sales, and customer success to ensure alignment on product priorities and successful product launches.

• Collaborate with Product Marketing on market research and analysis to identify customer needs, market trends, and opportunities for product innovation.

• Collaborate with Pricing on competitive analysis to identify our greatest avenues for differentiation, pricing strategies, and unique value drivers for customers.

• Collaborate with the product line General Managers to deliver a successful portfolio of CRM partnerships and share in the financial targets for the portfolio.

• Represent the company and product portfolio to external stakeholders, including customers, partners, and industry analysts

Minimum Qualifications

• 12+ years’ experience Product Management success, 3+ years at scale, leading execution of roadmap with 

• 5+ years of demonstrated global leadership experience; building and leading high-performing global teams in fast-paced environments, driving complex initiatives cross-functionally. 

• Extensive experience with industry-leading CRM providers such as Salesforce, ServiceNow, Microsoft, Zendesk, HubSpot, Oracle, and others; with a strong understanding of core customer use cases, values, and business strategy.

• Experience within the Customer Experience and Contact Center industry is preferred.

• Ability to drive transformation, growth, and manage through change

• Experience in collaboratively working with fast-growth development organizations that engage in Agile development methods.

• Demonstrated ability to collaborate and influence executives and cross-functional teams across a matrix-style organization to achieve company-product, engineering, UX, sales, partners, customer success, legal, HR, finance, and marketing.

• Strong executive presence; Thoughtful leader and a confident decision-maker

• Experience delivering enterprise products at scale and managing product solutions with multiple stakeholders, leading either product or product and engineering functions.

• Excellent customer focus and a deep commitment to delivering products that create customer value and delightful experiences.

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related fields, Advanced degree preferred

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$158,700.00 - $311,400.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage