Guest Services Supervisor- Petoskey

Odawa Casino Resort

Job Description

Job Title:Guest Services Supervisor

Reports To:Director of Marketing

Department:Guest Services

Minimum Pay Rate:$20.00 per hour

Payroll Code:GSSP

Pay Grade:MRK4

Creation Date:07/29/2019

Revision Date:01/01/2024

Job Summary: Responsible for supervising the operation of the Players Club program and Guest Services Representatives; assists with the daily operations of the Marketing Department.

Primary Duties & Responsibilities:

• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Greet all guests and Team Members in a friendly, open manner.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Provides consistent, prompt and courteous guest service at all times under any conditions.
• Creates a friendly, comfortable and exciting atmosphere for our guests.
• Recognize and greet frequent guests.
• Assists with the execution of promotions, guest satisfaction and providing a positive work environment with active leadership.
• Assists with all activities of the Players Club, including new member enrollment, club functions, coupon distribution, card usage, direct mail program, issuing complimentaries and accuracy of information being entered into the Players Club system.
• Assists with the resolution of guest problems/complaints in an effective and courteous manner.
• Recommend merit increases, evaluates performance, creates and adjusts performance