Operations Team Leader

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

ESSENTIAL DUTIES:

• Supervise day-to-day operations including scheduling and tracking the work activities for the department. Works closely with other departments to share resources as needed to meet work demands.
• Monitor operations of wastewater facilities; this includes testing and analysis required for proper operation as well as reporting to ensure compliance with regulatory standards & industry best practices.
• Make recommendations on improvements / upgrades needed to improve operational performance and cost efficiency.
• Provide technical advice and guidance to System Operators to address issues and develop skills (as needed).
• Identify, evaluate, and recommend cost-effective improvements in system operations; this includes vendor / contractor services relating to the operation of all assigned facilities.
• Prepare monitoring reports, as required for regulatory review; this includes updating and maintaining facility records and related documentation (including blueprints, equipment manuals, and operating data).
• Oversee / provide the highest level of technical assistance during construction of new installations, major repairs, and capital construction projects that include working on the most complex filters, sludge tanks, pumps, motors, blowers, and other equipment needed for proper facility operation.
• Interface with vendors, contractors, consulting engineers, and plant staff regarding water and/or wastewater systems under company ownership.
• Assist in the cost development of capital projects within the wastewater operations and assist in the development of operating budgets.
• Handle elevated responses to customer questions and/or concerns.
• Coordinate the removal of sludge as well as the delivery of chemicals & supplies needed for facility operations.
• Will ensure subordinate staff are correctly using business software; this includes (but is not limited to) Service Link, SAP, and Timetrack.
• Serve in an On-Call rotation with availability 24-hours/day as well as on weekends (in conjunction with other department personnel).
• Responsible for adherence to all Aqua safety and health policies and procedures.
• Lead and/or assist with other tasks or projects, as assigned.

QUALIFICATIONS:

• High School Diploma (or equivalent degree) is required at a minimum; completion of a Bachelor’s degree (preferably in Engineering, Construction Management, Chemistry, or a related field) is strongly preferred.
• 3 years of professional experience working in wastewater and/or water treatment system operations (and/or capital improvement projects).
• Proven project management experience, especially with multiple projects simultaneously, is preferred.
• Supervisory and/or leadership experience is preferred.
• Licenses are specific to location and may include the following: PA Department of Environmental Protection Class E Wastewater Collection Systems License or ability to obtain within 12 months of hire
• Valid U.S. driver’s license
• NASSCO certification preferr