Airline Passenger Assistant

ABM is hiring an Airline Passenger Service Assistant in our T. F. Green Airport. 

FULLTIME | PARTTIME | FLEXIBLE SCHEDULING

• May be scheduled for weekends and holidays when needed
• Time and a half on Sunday’s and observed holidays
• Parking is free for ABM employees!

SALARY:  $15/hr. plus tips

The pay listed is the hourly range or the hourly rate for this position.  A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members

Airline Passenger Service Assistant who provides extraordinary customer service are known to increase their earning potential between $25-$100 per week (example only).

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)

Parking is free for ABM employees!

Essential Functions

• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
• Interact with passengers in a positive interpersonal way
• Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Primary Duties and Responsibilities:

• Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger.
• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...)
• Assist passengers at baggage claim as may be necessary
• Dependent upon airport, coordinate with dispatcher for assignments
• Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
• Interact with passengers in a positively interpersonal way
• Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
• Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while transporting a passenger.

Qualifications:

• Must be 18 years of age or older 
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable)
• Customer Service Experience 
• 1 yr. of similar work experience 

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.   ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the