Assistant Community Manager - Solstice Orlando

Property Website: www.solsticeorlando.com

Solstice Orlando offers an unrivaled experience, combining lavish amenities, exquisite designs, and a prime location near shopping malls, Walt Disney World and Universal Studios.

Schedule:  M-F ; rotating weekends

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast.  At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience.  Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally.  We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team.  Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Primary Responsibilities:

As an Assistant Community Manager, you are key to the operational success of the community, ensuring a seamless and exceptional living experience for all residents. From managing delinquency and administrative tasks to resident engagement and income optimization, you play a vital role in keeping everything running smoothly. Your leadership and attention to detail ensure daily operations are on track, while your ability to connect with residents creates a positive and thriving environment.

As an Assistant Community Manager, your primary responsibilities include:

• Leading in-house collection efforts and managing communication for delinquent accounts.
• Implementing strategies to maximize community income through effective rent collection and lease renewals.
• Auditing, maintaining, and ensuring the accuracy of resident files throughout the move-in and move-out process.
• Assisting with lease enforcement and ensuring compliance.
• Addressing resident concerns with patience and empathy, fostering positive relationships.
• Conducting personalized property tours that drive lease conversions.
• Being available to work weekends (up to two per month), when prospective residents are typically looking for homes.
• Ensuring the community is well-maintained, both inside and out, with a professional and polished team appearance.
• Leading by example which includes coaching, mentoring, and inspiring team members to exceed expectations.
• Stepping in to take charge in the Property Manager’s absence, ensuring smooth operations.

What you bring to the role:

• 1+ years of experience as an Assistant Community Manager.
• A professional, customer-focused attitude and exceptional service skills.
• A willingness to grow and adapt in a dynamic environment.
• Strong verbal and written communication skills.
• Ability to connect with residents and create meaningful relationships.
• Proficiency with property management software, apps, and general computer programs.
• A sharp, professional appearance and the ability to represent the brand with pride.
• A mentorship mindset, with a focus on team growth and success.
• An ownership mentality, taking responsibility for both the property and the team’s success.
• Strong problem-solving skills and the ability to think critically and creatively.

What our culture brings to you:

When you join Northwood Ravin, you are not just taking a job but becoming part of a community that