Senior, Jewelry Operations

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Senior, Jewelry Operations plays a vital role in upholding the elevated standards that define our Jewelry business. The Senior supports critical workflows across trunk show reconciliation, vendor billing, repairs, warranties, sustainability, and inventory movement, ensuring that our teams have what they need to deliver an exceptional customer experience. The ideal candidate is highly detail‑oriented, proactive, and skilled at managing multiple cross-functional workstreams that require clear communication and strong follow‑through.

Essential Functions:

Trunk Show Setup Operations Support 

• Serve as a store liaison for operational questions & support topics including ringing instructions, scan sheet creation, liability forms, partnering with merchant on loyalty offer issues/resolution when necessary.

Trunk Show Reconciliation & Vendor Billing 

• Manage weekly trunk show reconciliation in partnership with store operations and FJ managers, ensuring accurate reporting and completion of merchant recaps detailing final item disposition. 
• Partner with accounts payable/corporate accounting, and store teams to reconcile returns. 
• Work directly with vendors to resolve billing discrepancies and reconcile statements as needed. 
• Serve as the AP escalation point for high priority vendor concerns.

Repairs Program Management 

• Review monthly repair statements in partnership with Bloomingdale’s Finance team to ensure accuracy and alignment with approved pricing and policies. 
• Partner with stores to strengthen compliance, ensure correct customer charges, and reinforce adherence to all repair protocols. 
• Address operational gaps and provide guidance to stores where additional support is needed. 

Warranty Program Management 

• Oversee warranty operations for select luxury vendors. 
• Partner with store to ensure clear understanding of warranty requirements and correct procedural execution. 
• Monitor compliance using vendor brand portals and follow up on discrepancies. 
• Collaborate with vendors on policy and program updates and communicate changes accordingly. 

Store Compliance — RTVs & Markups 

• Communicate RTV and markup listings in partnership with central and store operations. Track post issuance compliance and conduct follow up to address gaps. 
• Reinforce compliance standards and support stores in achieving ROF performance targets. 

Special Orders 

• Support the processing and coordination of special orders for select buying teams, ensuring timely resolution of issues across stores and vendors. 

Sustainability Program Management 

• Partner with Macy’s Sustainability team to gather required forms, certifications, and renewals from all fine jewelry vendors. 
• Ensure vendors maintain compliance with Macy’s sustainability standards and documentation requirements.

Inventory Movement (SITs) 

• Support SITs and other inventory movement activities on an ad hoc basis in partnership with FJ merchant planning team. 
• Perform other duties as assigned. 

Qualifications:

• Bachelor’s Degree from a 4-year colleague or university.
• 4+ years of experience.
• Demonstrated ability to balance