Associate Community Program Manager

About Us:

HoneyBook is the leading clientflow management platform that makes it easy for independent business owners to sell and deliver their services online. Offering powerful tools for communication, contracts, invoicing, payments, and more, the platform puts independent professionals in control of their process and client experience. HoneyBook is trusted by over 100,000 service-based businesses in the United States and Canada that have booked more than $12 billion in business on the platform.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

About The Role: 

The mission for the Associate Community Program Manager is to develop and grow programs that promote a sense of trust, engagement, and belonging—delighting existing members and drawing potential members into the network of our community. 

We have a thriving community of HoneyBook members who are eager to talk to each other and to our team about their business and how they use HoneyBook. We’ve grown a brand new community platform to reach 20% of our active members in just 6 months and want to continue with this momentum to reach 50% of our members within the community by fall 2025. 

The Associate Community Program Manager is a role we’re excited to open up to expand the value that community delivers to our members and demonstrate that value to potential HoneyBook members as well. 

Here are a few of the things you will do:

In this role, you will support our community strategy by developing programs and tests that will support the growth of our community beyond a single surface, reaching potential new members, both from HoneyBook subscribed members and those who are not yet using the product. Your job will be to own the execution of program pilots and launches to:

• Grow membership with content engagement campaigns and new values-driven programs
• Increase engagement and help foster community advocates
• Be responsive to program participants' needs and feedback as their point of contact
• Provide insights into member trends that will help guide the future of our community and company offerings
• Crafting and executing a compelling content strategy for the HoneyBook Community platform that amplifies the expertise of our members, partners, and cross-functional resources 
• Build our first-ever community member advocate program 
• Delivering meaningful data and trends to our team and the company 
• Be a community partner internally

Here is what we’re looking for in a candidate: 

• Driven: Always looking for improvements and seeing where we can optimize efforts and processes with strong follow-through. 
• Assuredness: You have experience facilitating open conversation and feel confident with problem-solving in the heat of the moment. You’re not afraid to de-escalate a tough situation and do so in a way that ensures that those involved feel heard and valued. 
• Collaborative attitude: Ready and eager to jump in and help where needed, whether that’s within our immediate Ecosystem and Marketing teams, with cross-functional partners, or our members. 
• Organized: Can prioritize responsibilities and projects, and can communicate when unsure.
• Dependable: Can be counted on to get the job done and see projects through end to end, and communicate when it cannot be done or when you need help.
• Curious: Phenomenal active listening skills and the ability to analyze and synthesize information. You’re honing the craft of uncovering trends and bringing examples to life in a way that clearly demonstrates impact.
• Relational: Absolutely love cultivating connections and forging new relationships. People are your priority.
• Builder: You not only have ownership in your domain expertise, but you thrive crafting and executing programs end to end.
• Passionate: Above all else, you should be passionate about community building.

Here is what is needed:

• Must have 3 years of direct community skills: community moderation or management, content or community marketing, or community event specialization.
• Experience utilizing social media platforms, forums, and other community-building tools to connect with community members.