Customer Service Representative - Financial Derivatives

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

• Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
• Solve customer complaint issues, and create and document report analysis
• Optimize customer complaint processes and improve service quality
• Handle unpredictable emergencies in an efficient and timely manner
• Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

• Bachelor's degree or diploma, preferably in a finance-related major
• Prior customer support experience with exposure to an e-commerce or financial industry background is a must
• Excellent communication skill in English; additional knowledge of Arabic language would be an advantage
• Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach