Aggie Chocolate Factory Entry Level Technician

Overview

The Aggie Chocolate Factory, Research, and Learning Center (ACF) within the College of Agriculture and Applied Sciences at Utah State University is a small-scale craft manufacturer of bean-to-bar chocolate specializing in high quality single origin products. As a manufacturer it is essential that the factory operate efficiently and safely as a business, research, and center of education and learning. To accomplish this, the facility must comply with industry best practice standards of operation and management. The ACF has a temporary part-time position for a multi-talented individual willing to accept a wide range of responsibilities from customer service, factory maintenance, and production. The position reports directly to the manager of the ACF.

 

Availability

• The Aggie Chocolate Factory will accommodate your schedule as best as possible with priority given to your academic schedule.
• To maintain this position, you will be required to work between 15-20 hours per week.

Required documentsAlong with the online application, please attach:

Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

Cover letter to be typed/pasted at the end of your application

Responsibilities

Customer Service:

• Smile! This is a chocolate factory, you should be passionate about chocolate
• Conduct public tours of the Aggie Chocolate Factory for large and small groups
• Conduct special seminars and tasting sessions for Aggie Chocolate Factory guests
• Cash handling experience. You will be responsible to collect money and return change to customers accurately and efficiently
• Serve drinks and other chocolate treats
• Prepare hot and cold chocolate drinks by following recipes meticulously
• Maintain a clean, well organized work environment including sweeping & mopping floors, wiping & shining counters, cleaning and shining machines, etc.
• Open/close facility as needed at beginning and ending of shifts
• Perform clerical tasks such as answering phone calls, taking orders, and keeping electronics systems up to date.
• Sort and prepare cocoa beans for roasting
• Wash dishes and utensils used for preparation of café and production items
• Become an expert in chocolate and be prepared to make recommendations
• Eye Contact/Body Language. Be confident in your abilities
• Respect and Welcome. Be positive and outgoing
• Value the Customer Experience. Create a memorable experience for each guest
• Initiate Guest Contact. Be outgoing, friendly, and courteous
• Create Service Solutions. Be proactive, be patient, be positive
• End with a Thank You. Every guest deserves your sincere gratitude

Production:

• Cleaning, polishing, washing
• Wrapping and packaging products
• Develop a complete knowledge of the production process (bean sorting, roasting, winnowing, grinding, conching, tempering, molding, cocoa liquor pressing)
• Have the ability to perform the complete production process
• Meet production targets on time
• Coordinate procurement of raw materials and human resources to satisfy production schedule
• Meet and exceed product quality standards
• Optimize efficiency of the production processes
• Develop new products
• Maintain up-to-date, accurate production logs, reports, and summaries
• Present production records to ACF manager and director
• Help create and maintain detailed written Standard Operating Procedures for all production processes
• Documentation for product recipes, safety procedures, and quality control
• Records for manufacturing cost including materials cost and direct labor cost

Training:

• Teach and train others as required

Business Development:

• Generate and discuss ideas with colleagues and supervisors
• Participate and contribute to ACF meetings as needed
• Research, study, and learn with the aim to improve the ACF

Qualifications

Minimum Qualifications:

• Currently hold or acquire a food handler’s permit before employment commences
• Personal computer skills including but not limited to Microsoft Excel and Word
• Experience working in an industrial food manufacturing business or restaurant

Knowledge, Sklills, and Abilities:

• Mathematics: Basic math skills.
• Communication: Effective communication and customer service skills.
• Availability: Ability to work at least 15 hr/week, including