Sr. Analyst, Communications

Job Description Summary

Under general supervision, uses extensive knowledge and skills obtained through experience, specialized training and/or certification to support the communications strategy, planning, and execution for Raymond James’s Risk Management and Anti-Money Laundering/Financial Crimes Management (AML/FCM) departments. Develops and delivers communications such as executive-ready presentations and talking points, newsletters, emails, intranet content, and toolkits. Works independently on moderately complex assignments that are broad in nature and require originality and ingenuity. Provides solutions to problems and uses feedback and performance insights to continuously improve communications outcomes.

Job Description

Essential Duties and Responsibilities

• Provides strategic communications support for the Risk Management and AML/FCM departments
• Plans, drafts, edits, and delivers multi-channel communications (e.g., email, intranet, newsletters, presentations, toolkits) that translate complex risk and regulatory topics into clear, actionable guidance.
• Establishes and maintains streamlined templates, standards, and processes for recurring communications; supports content governance, version control, and review/approval workflows.
• Owns or supports editorial calendars and production for department and cross-department newsletters; identifies story opportunities and sources content from subject matter experts.
• Supports change communications for policy, process, training, and technology implementations, including stakeholder alignment and adoption-focused messaging.
• Creates department town halls and leadership communications, including agenda, coordinating speakers and logistics, drafting invitations and promotional communications, preparing scripts/talking points, and building and editing presentation materials.
• Routinely interacts with senior leaders and partners across the firm; builds relationships to understand business priorities and elevate communications effectiveness.
• Tracks communications requests and deliverables; manages deadlines, dependencies, and stakeholder expectations across multiple concurrent initiatives.
• Uses available metrics and feedback (e.g., readership, engagement, open rates, stakeholder input) to recommend improvements and optimize future communications.
• Represents the Risk & AML/FCM departments on cross-functional projects as needed.
• May coach, train, and mentor less experienced associates

Knowledge, Skills, and Abilities

Knowledge of

• Communications strategy, planning, drafting, and execution.
• Audience segmentation and message development for senior leaders and broad associate populations.
• Change communications concepts and approaches (e.g., adoption-focused messaging, stakeholder alignment).
• Digital communications channels and content governance (e.g., intranet and email platforms, content lifecycle management).
• Basic communications measurement concepts (e.g., engagement metrics and continuous improvement).

Skill in

• Writing, editing, and proofreading, including executive-level messages, scripts, and talking points.
• Streamlining and communicating complex information in a digestible way; strong storytelling and message framing.
• Stakeholder management, consultation, and influencing without authority.
• Project and workflow management across multiple concurrent deliverables and deadlines.
• Microsoft PowerPoint, Word, Excel, and SharePoint. Familiarity with Eloqua is a plus.
• Sitecore or similar content management systems.

Ability to

• Absorb unfamiliar topics quickly and translate them into clear, audience-appropriate messages.
• Partner with other functional areas to accomplish objectives; facilitate alignment and resolve competing priorities.
• Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed.
• Attend to detail while maintaining a big picture orientation; maintain accuracy, confidentiality, and appropriate tone.
• Prioritize tasks and pivot quickly; work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced environment with frequent interruptions.
• Work independently as well as collaboratively within a team environment; seek and implement constructive feedback.
• Troubleshoot problems and proactively suggest solutions; use data and feedback to continuously improve communications.
• Provide a high level of customer service; establish and maintain effective working relationships at all levels of the organization.
• Communicate effectively both orally and in writing with individuals at all organizational levels