Sales Operations Analyst II

Company

Cox Automotive - USA

Job Family Group

Sales Operations Group

Job Profile

Sales Operations Analyst II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Sales Operations Analyst II

We are looking for a highly organized and proactive Sales Operations Analyst for lead routing and lead management within Salesforce to join our team. As a member of the Sales & Business Office (SBO) department, this role will be responsible for ensuring the timely and accurate transition of inbound leads to the correct sales team member based on established business rules. This role will also work to reduce poor quality leads from being routed to sales and report back to marketing and other departments on specific lead types, channels and or campaigns that are generating lower quality leads to be mitigated. Additional Sales Operations Analyst assignments aligning with the individuals’ qualifications will also be assigned as needed.  

What You’ll Do

• Ensure the timely and accurate transition of inbound marketing leads to the correct sales team member based on established business rules.  

• Research inbound leads for duplicates, open opportunities, account verification and current product status.  

• Remove/reduce poor quality leads from being routed to sales to improve time efficiency. 

• Reply to the dealer via email if the lead is for a solution they are either not eligible for at this time or the account is already a current customer for better dealer experience. 

• Analyze, track and report back to marketing with insights into channels and campaigns that are generating lower quality leads to be mitigated.  

• Identify trends to determine how to increase higher quality leads and/or better information to match inbound leads.  

• Ensure timely resolution of customer requests according to pre-determined SLAs.  

• Collaborate with the marketing and SBO departments to optimize lead routing process and completeness of lead data.   

• Additional Sales Operations tier 1 related activities as time allows, such as referral assignment and ad hoc projects as needed  

• Monitor and analyze lead quality, routing efficiency and partner with marketing and sales to troubleshoot errors.   

What’s In It For You 

At Cox, we reward your hard work with meaningful benefits. 

First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! 

We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. 

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. 

Who You Are 

Minimum

• Bachelor’s degree in a related discipline (i.e. Marketing, Communications, etc.) and 2 years of experience in a related field (i.e. Marketing, Sales, Sales Operations etc.); The right candidate could also have a different combination, such as a master’s degree and up to 2 years of related experience or 6 years’ experience in a related field.

• Strong problem-solving skills  

• Ability to work in a team-based environment and demonstrate initiative to work independently with minimal supervision.  

• Work Ethic: Must be willing and able to “roll up the sleeves”   

• Prof