Bilingual Case Management Support Specialist Unaccompanied Minors Program

LUTHERAN SOCIAL SERVICES OF NEW YORK

POSITION:  Bilingual Case Management Support Specialist – Unaccompanied Minors Program
REPORTS TO:  Quality Improvement Specialist/PSA Compliance Manager
CLASSIFICATION:  Full Time        
EXEMPT/NON-EXEMPT: Non-Exempt (Hourly)

GENERAL DESCRIPTION: The Lutheran Safe Haven Shelter and Transitional Foster Care Program is a 24-hour program that serves unaccompanied children (UCs) in immigration custody who are awaiting release to their sponsors. The Case Management Case Aide will provide administrative support to the Case Managers in the evening and weekend hours.

MAJOR DUTIES AND RESPONSIBILITIES INCLUDE:
•    Complete Intake Assessments and Screen for human trafficking concerns.
•    Document in detail the provision of services in each UC’s case file.
•    Assist potential sponsors with completion of family reunification packets and refer them to fingerprinting.
•    Assist in the supervision of UCs when needed to maintain proper ratio.
•    Review, scan, and file records containing Personally Identifiable Information (PII) in accordance with privacy and compliance protocols.
•    Provide administrative support to the QA/Compliance team and maintain clear communication with related departments.
•    Maintaining and organizing charts accordingly.
•    Complete chart audits, portal checks and staff compliance checks to ensure all documentation are audit ready. 
•    Document and report all major and minor incidents in accordance with agency policies and procedures.
•    Ensure all weekly and monthly reports and spreadsheets are completed on time.
•    Ensure compliance with local, state, and federal rules and regulations, including but not limited to HIPAA.
•    Required to work evening, weekend, and holidays hours on a rotating schedule.
•    Provides support to other departments as requested.
•    Other duties as assigned.

EDUCATION/EXPERIENCE: 
•    Associate’s degree (required) in behavioral sciences, human services, or social services field.
•    1 Yr. experience working with immigrant youth or child welfare services (preferred).
SKILLS & ABILITIES:
•    Excellent communication and writing skills in English and Spanish
•    Excellent attention to details
•    Ability to work collaboratively with others
•    Superior organizational skills, resourceful, and able to manage time effectively
•    Experience and facility with Microsoft Applications
This position description contains the major responsibilities required to perform this job. These responsibilities may change at any time to meet the needs of our clients, residents, or agency.