Product Manager, Identity

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Our Customer Identity and Access Management (CIAM) team creates remarkable products and experiences for our sellers, developers, buyers and more. We’re responsible for creating a shared platform for user accounts, access management, and policy enforcement. Growing Upmarket is a critical priority for Square, and this is a pivotal role to enable us to succeed. The team is responsible for foundational data models, APIs, intuitive UX for a variety of actors to set up and manage their accounts within Square and tooling to enable internal stakeholders to support our sellers better. This includes ownership of standards-based authentication flows and session management across the Square ecosystem for all platforms (iOS, Android and web).

As a Product Manager for the CIAM team, you will be responsible for driving initiatives from inception through execution. You’ll look ahead to anticipate the needs of sellers and build to meet us there. You will work with other Square product teams and third-party partners to identify opportunities to consolidate and improve capabilities to help all our teams go faster. You will collaborate with peer product managers, engineers, data scientists, designers, sales, marketing, compliance, counsel and other cross-functional team members to ensure that our platform can support products that amaze and delight sellers.

You'll work with engineering on first-class Identity and Access Management tools, solve new challenges Square teams face as our ecosystem of products grows, and ensure our services scale and are available. You will report to the Head of Product for CIAM and work with product managers in our Seller organization.

You Will:

• Gather and use feedback and insights from sellers and developers across multiple markets to improve your product experience and business performance
• Work with engineering, design and data science to foster team dynamics
• Lead product strategy, planning, scoping, and prioritization of projects to achieve all of our goals. You will outline entire roadmaps and project requirements, goals, and constraints.
• Represent the team with partners and senior company leaders to align resources and prioritization.
• Guide the creation of reusable platform and product solutions that are delightful, scalable and remarkable
• Determine features, write product and technical specs, organize user studies, help write test plans, manage the backlog.
• Report to the CIAM product lead

Qualifications

You Have:

• Natural leadership instincts with proven ability to innovate
• 3+ years of product management experience
• Prior experience working on a platform team or in a role where you were responsible for the success of a larger ecosystem of products, ideally in the identity space, including demonstrated knowledge of best practices and industry - standards for SSO, MFA, OIDC, etc.
• Excellent prioritization and stakeholder management skills
• Proven record of shipping high-quality products at scale
• Excellent organization skills
• An analytical and metrics driven work style
• Great interpersonal and communication skills
• Comfort in a fast-paced and dynamic environment
• Passion for Square and new technology
• Bachelor's degree or equivalent experience
• Passion for helping teams protect the assets in Square's ecosystem
• Proven ability to provide direction and rally a team on the highest priority problem to solve
• Track reco