RN Director Of Clinical Operations

The RN Director of Clinical Operations leads Trusted Care, fostering a high-performance culture and exemplary patient care. This role ensures quality, service excellence, and regulatory compliance, embodying the organization’s mission, vision, and values. Key responsibilities include:

• Manage the day-to-day operations of CSH
• Leading by example and contributing to daily clinical care for patients and families.
• Providing excellent patient care.
• Ensuring clinical operational excellence.
• Managing key clinical expenses.
• Demonstrates and delivers exceptional customer service to patients, families, and referral sources.
• Serve as one of the primary spheres of influence, as noted by the ability to coach, mentor, and lead the team.
• Achieving service quality and compliance goals through strategic planning and execution.
• Fosters relationships with the community and referral partners.
• Implementing and following all clinical policies and procedures.
• Ensuring regulatory compliance (state, federal, local, Medicare, SCDHEC, DEA, accreditation standards).
• Participating and collaborating with the IDG.
• Implementing process improvements identified by the QAPI process.
• Participates with recruiting and hiring as we continue to grow our high-performance team.
• A major contributor to consistent, high-quality onboarding experiences for new clinicians.
• Adheres to Caring Seasons Leadership Principles. (Teleios Collaborative Network Leadership System).

Knowledge, Skills, & Abilities:

• Knowledge of hospice regulations (federal, state, local)
• Knowledge of Medicare Conditions of Participation for Hospice
• Knowledge of hospice and palliative care quality standards
• Knowledge of adult learning and training methods
• Proficient in Microsoft Office and Zoom/TEAMS
• Exemplify the TCN Leadership System
• Excellent problem-solving skills
• Strong organizational skills
• Excellent oral/written skills
• Excellent interpersonal skills
• Facilitate large and small groups effectively
• Plan, prioritize, and coordinate
• Direct and contribute to organizational initiatives
• Integrate core values, integrity, and accountability
• Value diverse perspectives

Qualifications:

• Registered Nurse
• Bachelors of Nursing degree, Master preferred 
• TCN Leadership Immersion preferred (Training/classes will be offered if not already completed)

Experience:

• 5+ years in a Leadership position in Hospice or Palliative Care
• Proven track record with leading by example with/for clinical teams in hospice and palliative care
• Experience and Knowledge of team formation and building
• Proven track record and a natural resilience that will demonstrate your commitment to excellence for yourself, your team and the community you serve.

Licenses & Certifications: 

• Active Registered Nurse license in the state of SC
• Active Professional Affiliation preferred
• Valid driver’s license and proof of automobile insurance (or other mode of personal transportation) required 

 We are committed to providing an environment of mutual respect with a diverse workforce; we make staffing decisions based on knowledge, skills, and abilities. We are an Equal Opportunity Employer that does not discriminate based on actual or perceived, race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit-based factor, or any other characteristic protected by applicable federal, state, or local laws.