Lead Director, National Production

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We’re looking for a hands-on Director of Business Operations to lead our National Client Production team. This role is ideal for someone who thrives at the intersection of strategy and execution—taking ideas, turning them into action plans, and delivering results on the ground to our clients.

You’ll be responsible for driving operational excellence, managing production plans, interfacing with client teams, alignment with internal stakeholders, driving process improvements, and ensuring outcome optimization. Responsible for achieving client goals, maintaining quality standards, and fostering a culture of continuous improvement

Required Qualifications

• 10+ years work experience

• Minimum five years of operational experience with increasing functional knowledge and responsibilities.

• At least five years of experience leading teams and projects as well as working cross-functionally with multiple teams

• Mastery of problem solving and decision making skills

• Mastery of partnership, collaboration and teamwork

• Mastery of growth mindset (agility and developing yourself and others) skills

• Mastery of execution and delivery (planning, delivering, and supporting) skills

• Occasional travel for meetings

Education

Bachelor's degree preferred with a Masters or MBA a plus

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/11/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.