Artistree Customer Service Representative

Artistree-DFW Airport

The Customer Service Representative is responsible for handling all customer correspondence. Attendance, as scheduled, is an essential function of the Customer Service Representative job.

Major Activities

1.    Customer Coordination

• Field all customer communication.
• Enter manual orders if necessary. 
• Assist in parcel tracking.
• Inform General Manager of reoccurring issues and any abnormal service requests/issues

2.    Administration & Quality Assurance

• Address all backorders & diverted orders.
• Complete cancellations as per the customer requests.
• Cancel or delete orders from the shop that cannot be fulfilled due to order entry error, out of stock, etc., and communicating back to the customers.
• Issue store credits as required for unfulfilled orders
• Review the daily recut list and conducts customer callbacks.
• Inform Production Supervisors, QAC and Management of store feedback for quick resolution of problems

3.    Safety & Organization

• Maintain a clean work area for safe and efficient operation, including replenishment of supplies
• Follows all company safety policies; wear appropriate safety equipment, as needed
   

Minimum Education

• High School Diploma, G.E.D., or equivalent

Minimum Special Certifications or technical skills

• Proficient in MS Office

Minimum Type of experience the job requires

• 1 year Customer Service experience in manufacturing environment 
• Must be able to critically analyze problems and develop effective solutions
• Ability to count, match and compare sequences of numbers

Other

• Ability to read, write, and speak English fluently; convey and receive information effectively
• General verbal, and numerical intelligence 
• Detail-oriented and maintain a high level of accuracy; keen sense of urgency
• Must be positive, friendly, and able to communicate and solve problems effectively with demanding customers
• Must detail-oriented and accurate.
• Must have excellent time management, organizing, and prioritizing skills

Physical Requirements

• Must be able to constantly sit and occasionally walk
• Must be able to bend frequently from the waist
• Must be able to lift and carry up to 10lbs/ 4.5kg above shoulders and reach above head.
• Must be able to grasp with both hands occasionally.
• Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment.
• Review physical requirements matrix for all requirements

Work Environment

• Ability to work with high noise levels and work around moving machinery
• Ability to work in a non-climate controlled environment which is subject to dust and high/low temperatures
• Ability to work safely in a fast pace manufacturing environment
   

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit Michaels Benefits (MIKBenefits.com)

CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI. (MIKBenefits.com)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to