Assistant General Manager

Benefits:

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose:
The purpose of the Assistant General Manager is to assist the General Manager in driving operational excellence throughout all functions within the venue.
 
Key Responsibilities:

• Strategic and Financial Management
  • Develop and implement business strategies to ensure the FEC operates efficiently as well as profitably.
  • Assists in overseeing budgeting, forecasting, and financial analysis.
  • Regularly provide reports to the General Manager about the performance of the business.
  • Analyze data to assess operational performance and identify areas for improvement. 
• Operational Management
  • Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction.
  • Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff.
  • Supervise the maintenance and cleanliness of the facility.
  • Assist in negotiating contracts with vendors and suppliers.
  • Oversee the ordering and management of inventory 
• Staff Management 
  • Hire, train, and develop staff, ensuring they provide exceptional service.
  • Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.
  • Handle disciplinary actions when necessary.
  • Foster a team-oriented, positive work environment.
  • Main driving force in professional development of Manager Assistants. 
• Customer Service
  • Ensure guest satisfaction by addressing and resolving complaints promptly.
  • Monitor customer feedback and use insight to improve service quality and experience.
  • Develop and oversee loyalty and rewards programs to encourage repeat business. 

Education & Qualifications:

• Highschool or GED equivalent.
• Must be 21 years old.
• Must be able to work up tp fifty hours per week.
• Able to lift up to 50 lbs, Able to stand for long periods of time.
• Desirable - AA or BA in business management or relevant discipline.

Experience:

• Minimum 2-7 years experience with an FEC or restaurant in a managerial or leadership position. 
• Experience in a high-volume environment.
• Desirable - Previous experience in a senior management role at an FEC or restaurant 

Skills & Competencies:

• Excellent verbal and written communication skills
• Time management skills
• Leadership skills
• Meticulous attention to detail
• Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology. 
• Technological Proficiency
  • Basic working knowledge of our Customer Relationship Management (CRM) Software
    • Working knowledge of our Reservation and booking software.
  • Working knowledge of our Point-of-Sale (POS) System
• Intermediate skills with Microsoft office, and Windows based PCs
  • Intermediate payroll and HRIS platform understanding 
  • Desirable - Social media proficiency 

Personal Qualities:

•  Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.

Languages:

• English
• Desirable - Spanish

Department: Operations
Location: On-Site
Travel Required: Occasionally
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager
Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams
Supports & Engages With: Manager Assistants, FOH, BOH, Guests Compensation: $65,000.00 - $75,000.00 per year

Why Work Here?

Welcome to Uptown Alley - Strike Up the Fun!

At Uptown Alley, we're more than just a place for entertainment; we're the ultimate destination for families, friends, and fun-seekers of all ages.With venues in Richmond, V