MUSCP - Lead Medical Office Assistant - West Ashley

Job Description Summary

Under the direct supervision of the Office Manager the Lead MOA/Scheduler oversees daily administrative operations in assigned area. Responsible for providing scheduling staff with direction with regard to daily operations. Works closely with Office Manager to ensure areas are staffed as necessary. Ensures the day-to-day scheduling functions are carried out in an efficient manner to expedite patient flow. Promotes teamwork, professionalism, communication and staff development.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC001992 UMA AMB MULT West Campus Multi Specialty CC

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Work Shift

Job Description

Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on-the-job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for the clinic by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization and ensures patient privacy. Prints registration documents and distributes as required per organizational policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned. 

Additional Job Description

Required Minimum Training and Education: Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts. 

Required Licensure, Certifications, Registrations: N/A 

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and