Home Mortgage Content and Communications Partner

About the Role 

We’re seeking a Home Mortgage Content and Communications Partners to help shape how our Home Mortgage division communicates, organizes, and shares knowledge. This role is ideal for someone who thrives in a fast-paced, ever-evolving environment and is passionate about equipping colleagues with the resources they need to be successful. 

You’ll be a strategic partner – building, maintaining, and continually improving our content management foundation, designed with the colleague in mind, and crafting communication plans that inform and engage. Your work will drive a reduction in risk through clarity and accuracy and boost efficiency with shared resources that are digestible and accessible. 

What You'll Do 

• Assess, design, implement, and oversee content management projects, including analysis of content (duplication and gaps) and creation of high-value, quality content – ensuring complex documentation is easy to consume. 
• Manage all aspects of the content platform, metadata, and assets: creation, organization, communication, distribution, retrieval, and archival. 
• Deliver relevant content updates and communications in a simple, consumable format, and support publishing workflows.
• Partner with business leaders and teams to identify needs and deliver solutions that support organizational goals. 
• Adherence to content management strategies, guidelines, governance, and brand/template requirements.  – optimizing with business and regulatory changes. 
• Monitor and manage incoming requests and communications.
• Ongoing maintenance and enhancements to team resources, serving as a model for other teams. 

What You'll Bring

• Tech-forward mindset: Strong aptitude for technology and a genuine interest in learning new tools and systems. Comfort with change is critical. 
• Exceptional organization: Ability to manage multiple priorities, maintain attention to detail, and remain focused amid frequent shifts. 
• Strategic and critical thinking: Analytical, problem-solving, and decision-making abilities. 
• Strong communication skills: Write clearly, edit thoughtfully, and simplify complex information for diverse audiences. 
• Collaboration: Versatile self-starter who works independently and cultivates relationships across all levels. 
• Proficient in MS Office Suite (especially Word, SharePoint, OneDrive, Teams); familiarity with project tracking tools and remote collaboration platforms.

Bonus Skills

• Experience in mortgage, lending, or financial services. 
• Background in communications, technical writing, or content strategy. 
• Understanding of internal knowledge management or intranet platforms.  

Why This Role Matters

This isn’t just a support role – it’s a chance to help shape how our team communicates, organizes, and shares knowledge. We’re working toward a bigger vision, and while we’re not fully executing on it yet, this role is a key part of getting us there.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer