Senior Program Manager, Sales and Success Transformation

Overview

We are looking for a highly strategic, analytical, and execution-driven Program Manager to lead complex, cross-functional transformation initiatives across Product, GTM, Strategy, and Operations. This role requires exceptional ownership, structured problem-solving, effective executive communication, and the ability to bring clarity and momentum to complex and ambiguous environments. You will design and manage the operating model that aligns teams, drives accountability, and accelerates business outcomes.

Responsibilities

Own & Deliver a Connected & Transparent Transformation Portfolio

• Maintain a unified source of truth across Product, Sales, Success, Strategy, and Operations.

• Manage a Portfolio, leveraging Atlassian tools to deliver integrated roadmaps and cross-vector dependency tracking to ensure visibility and alignment.

Ownership & Accountability

• Own program outcomes end-to-end, including success metrics, alignment to strategic goals, and delivery of measurable results.

• Identify and surface risks early, facilitating conversations around tradeoffs and resource impacts.

• Manage interdependencies across teams to protect timelines and accelerate execution.

• Collect, analyze, and synthesize data to produce actionable insights and reports that track performance, health, and progress.

Strategic Problem-Solving

• Tackle complex challenges by identifying root causes and developing clear, actionable solutions.

• Make balanced, data-driven decisions that consider business, customer, and stakeholder needs.

• Proactively identify and resolve obstacles that impact execution.

Analytical Thinking & Systems Approach

• Apply systems thinking to understand dependencies across people, processes, and technology.

• Identify themes, patterns, and opportunities for improvement across programs and portfolios.

• Provide strategic recommendations that enhance impact, drive efficiency, and deliver measurable organizational outcomes.

Communication & Executive Influence

• Communicate clearly and persuasively with diverse audiences, tailoring messages for clarity and alignment.

• Influence executive stakeholders by presenting insights, earning buy-in, and ensuring transparency on program direction and progress.

• Prepare executive-level updates, dashboards, and communications that support decision-making.

Program Management & Execution

• Create structure from ambiguity and translate strategy into actionable plans with clear deliverables, milestones, and timelines.

• Partner with program sponsors, cross-functional teams, and program managers to define scope, goals, resources, risks, and execution approaches.

• Monitor program performance, manage risks, and deliver progress reports that demonstrate transparency and momentum.

Build & Maintain a Unified Transformation Operating Model

• Design the end-to-end operating model for transformation across the GTM and Product teams.

• Establish governance, DRIs, decision cadences, planning rituals, and teaming structures that drive accountability and execution.

Create Clarity Through Strategic Alignment

• Develop program charters, problem statements, success metrics, and LRP (long-range plan) mappings for critical transformation initiatives.

• Ensure every initiative is grounded in clear objectives and aligned to broader business goals.

Create Rigorous Prioritization & Planning Frameworks

• Lead quarterly planning cycles (SteerCo) and portfolio prioritization processes.

• Oversee backlog management to ensure initiatives are properly sequenced, staffed, and funded.

Qualifications

Experience

• 10+ years in Program Management, Strategy & Operations, Transformation, PMO, Consulting, or a similar role.

• Demonstrated success operating within fast-paced, high-growth, or matrixed environments.

• Experience leading multi-quarter, multi-team transformation initiatives or portfolios.

• Background working with GTM and Product organizations (Sales, Success, Marketing, Revenue Ops, Product, Eng) preferred.

• Consulting, PMO, Change Management, or Business Operations experience is a strong plus.

Skills & Technical Proficiency

• Strong command of program management frameworks (OKRs, DRI models, RAID/R