Manager, Client Service, Creative

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Job Details

Job Title: Manager, Client Service, Creative

Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk (Norwalk/NYC Preference)

Work Authorization: This role does not support work visa sponsorship now or in the future, hence candidate's requiring a work visa sponsorship, kindly excuse.

Overview: this role is for the Creative team in the Health/Auto/Financial Services, reporting to the VP of this team, Mike Griffin. The Health/Auto/Pharma vertical supports a wide mix of clients, including AbbVie, Kenvue, Capital One, Toyota, and Nissan. 

Primary Objective

• Execution and Delivery of high-quality/high-impact insights and solutions across Health/Auto/Financial Services

Scope of Role

• Responsible for leading creative projects for medium-low complexity accounts/projects, while supporting higher complexity projects

• Understands creative capabilities, solutions, and analytic methods, and can explain them to clients and Kantar colleagues who are not part of creative team (Client Partners, Business Development, Brand Service Delivery teams, etc.).

• Lead KAP setup/link testing for medium-low complexity accounts/projects, support on higher-complexity

• Develop and maintain timelines and starting to be responsible for timeline and quality of work products

• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines. Attention to detail is critical.

• Leads development of questionnaire, sample design and analytic plan for medium-low complexity accounts/projects, supports for high-complexity accounts/projects

• Leads data analysis and first report drafts for medium-low complexity projects, supports for high-complexity. Takes an active role in story building – can lead team through initial rounds of reporting, especially for medium-low complexity

• Has an active role managing project financials, including accurate pricing of studies, ensuring Purchase Orders are collected and studies booked in an efficient manner, and job profitability is as expected.

• Helps with presentation development

• Actively seeks opportunities to support proposal development. Can customize proposals with guidance from senior team members

• Lead proactive identification and resolving of project issues as they arise (lower-medium complexity). Escalate issues on high-complexity projects to the proper channels

• Lead communication with KMP PMs on medium-lower complexity projects, support communication on higher-complexity projects. Observe and support communications with Operations (DP, DD, Coding)

• Strong team orientation

• Serve as a go-to for new team members who have questions

• Take ownership on building your own skills through training, asking questions and supporting team members

• When applicable, serve as scribe for new processes and protocols that may not have documentation

• Optimizes efficiency of delivery without sacrifice of quality

• Challenges the status quo, looks for opportunities to improve, automate, streamline processes

• Manages quality of work and works with internal departments and clients to achieve succ