Maître d Supervisor - Lautrec

As Restaurant Maître D’, you will shape a refined dining experience that reflects Forbes Four-Star and Five-Star service standards while supporting the daily operations of a luxury restaurant environment. You will serve as a key member of the Lautrec leadership team, balancing elevated guest engagement, operational oversight, reservation management, associate mentorship, and cross-functional collaboration. Your ability to lead with professionalism, discretion, and attention to detail will directly influence guest satisfaction, associate engagement, and the overall success of the Food and Beverage Department.

What you Will Create

• Create memorable dining experiences by delivering personalized, anticipatory service that reflects luxury hospitality standards and the Nemacolin brand experience.
• Build lasting guest relationships through thoughtful engagement, service recovery, and consistent attention to guest preferences and expectations.
• Support the daily operations of the restaurant, ensuring smooth front-of-house execution, reservation flow, host operations, and elevated service standards throughout each shift.
• Partner closely with the Chef de Cuisine and Restaurant Manager to foster a collaborative and high-performing restaurant environment.
• Maintain and manage the restaurant reservation platform while overseeing all host stand operations with precision and professionalism.
• Communicate directly, and at times on behalf of ownership, executives, associates, and family members regarding matters connected to ownership interests and operational priorities.
• Prepare professional correspondence, acknowledgment letters, and operational communications that support leadership effectiveness and organizational alignment.
• Share relevant resort updates and operational information with associates to maintain awareness and consistency across the department.
• Participate in all required departmental and resort meetings while contributing operational insight and collaborative solutions.
• Support Food and Beverage leadership in maintaining compliance standards, including RAMP, ServSafe, Knife and Blade certifications, and required leadership training.
• Provide impartial coaching, mentorship, and performance feedback during training, service execution, and guest recovery situations.
• Review daily financial reporting and contribute recommendations, operational adjustments, and service improvements based on performance results.
• Reinforce Forbes Four-Star and Five-Star standards through every guest interaction, including sharing knowledge of resort experiences, amenities, and unique offerings.
• Contribute to a positive and engaging workplace culture by supporting associate engagement initiatives and encouraging professional growth.
• Navigate complex operational challenges with sound judgment, discretion, critical thinking, and timely decision-making.
• Manage multiple priorities, short-term operational demands, and long-term collaborative projects in a fast-paced luxury environment.
• Communicate effectively and professionally with guests, executives, leadership teams, and associates across all levels of the organization.
• Operate office equipment and business systems efficiently to support daily administrative and operational responsibilities.

What You Can Expect

• A fast-paced luxury hospitality environment where precision, professionalism, and elevated guest engagement are essential.
• A highly visible leadership role with direct interaction across guests, culinary teams, resort leadership, and Food and Beverage operations.
• A dynamic schedule that includes evenings, weekends, and holidays to support peak dining and resort operations.
• Opportunities to strengthen leadership capabilities, luxury service expertise, operational knowledge, and cross-functional collaboration skills.
• A physically active role requiring extended periods of standing and frequent movement throughout the restaurant environment.
• Physical responsibilities that include lifting, pushing, pulling, and carrying up to 30 pounds, along with bending, kneeling, climbing, and operating workplace equipment as required during scheduled shifts.
• An environment that requires discretion, confidentiality, adaptability, and composure during high-pressure service situations.

What You Bring

• A polished and engaging professional presence with a passion for delivering elevated guest experiences.
• Strong interpersonal and communication skills that allow you to build trusted relationships with guests, associates, and leadership teams.
• The ability to remain organized, composed, and detail-oriented while managing multiple priorities in a high-volume envir