Bilingual (Spanish & English) CSR 3 - Call Center (Must be a resident of Virginia)

Job Introduction

MAXIMUS Cover VA Contact Center provides health care services through established networks of organized systems of care, which emphasize customer service and eligibility determination.  The MAXIMUS Enrollment Center provides information for Virginia Medicaid and CHIP clients about managed care plans allowing them to make informed choices about their Medicaid benefits.

 

These roles are for Spanish and English bilingual call center reprentatives. You will receive additional pay for being bilingual.

 

These positions are fully remote, but only open to Virginia residents.

 

These positions begin on 1/22/24.

 

Training Schedule:  Monday – Friday 8:00 AM - 4:30 PM EST | 18 days. 100% attendance during training is required.

 

Hours of Operation: Monday – Friday 8:00 am- 7:00 pm, Saturday 9:00 am to Noon (all times eastern)

Job Summary

Essential Duties and Responsibilities:- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.

- Respond effectively to all forms of inbound and outbound contacts.- Process workflow documents, which include, income, identity, and other eligibility verification documents.- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.Minimum Requirements:- High School diploma or equivalent with 1-3 years of experience.

Education and Experience Requirements

EDUCATION/EXPERIENCE:

High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service is preferred. Experience in data entry and call centers is preferred. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.

 

Essential Duties and Responsibilities/Minimum Requirements:

• Provide callers with informed and objective responses to complex concerns regarding eligibility guidelines and policies, access to care issues, and escalated concerns.
• Process workflow documents, which include, income, identity, and other eligibility verification documents.
• Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

•           High School diploma/GED is required with 1-3 years of experience preferred.

 

 

 

 

#VACSR  #VAContactCenter #CustomerService #CustomerServiceReps #CallCenterReps #CallCenterJobs #CallService #CustomerServiceCareers #EntryLevelJobs #VeteransJobs #VeteranCareers #Remote #WFH #WorkFromHome #Virginia #RemoteVirginiaJobs #BilingualCSR #BilingualJobs #BilingualCallCenterJobs #BilingualSpanish #BilingualSpanishEnglish #BilingualCustomerServiceJobs

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affir