Regional Account Manager

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

The Regional Account Manager (RAM) is the primary leader for retail security operations, overseeing guard services and security programs across multiple sites and states. This role is responsible for operational excellence, client satisfaction, and strong team performance.

The RAM manages all aspects of service delivery for the assigned retail account, including client service and issue resolution, service enhancement and expansion, new business support, and operational efficiency. The RAM travels to all locations at least once per quarter to conduct full risk inspections and assessments. Key responsibilities include developing and maintaining post orders, leading staffing and scheduling, and providing supervision, coaching, and training to ensure a professional, compliant, and customer-focused security operation.

Compensation and Benefits: 

We believe in investing in our people. When you join Securitas, you’ll receive:

Competitive Salary: $90,000 - $94,000 Annually

Monthly Vehicle Allowance: $1000.00

Comprehensive Benefits Package:

• Medical, dental, vision, and life insurance

• 10 accrued vacation days, 4 personal holidays, 6 sick days

• 401K with company matching

Career Growth: Continuous training and leadership development programs.
Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Travel: 60+% 

This is a fully remote position, candidate must reside within 100 miles of Atlanta, GA.

Key Responsibilities:

1. Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.

1. Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders.

1. Administers  and coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.

1. Assists in development and administration of budget in relation to assigned account.

1. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

1. Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.

1. Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.

1. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.