ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.

The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

QUALITY ASSURANCE MANAGER

Job Location:

Address:  1831 West Jefferson Street
Phoenix, Arizona 85007
https://corrections.az.gov/

Posting Details:

Salary: $102,060 

Grade: 26

Closing Date: 10/22/2024

Job Summary:

Under the guidance of the Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR), ADCRR Medical Director, this position is responsible for optimizing health care delivery to the incarcerated prison population at the Arizona State Prisons. This position also will serve as the Quality Assurance Manager (QA) and will promote a culture of continuous learning and improvement throughout the organization. Apply today and join a great team!

Job Duties:

- Leads and mentors a team with a variety of backgrounds in correctional healthcare including nursing, clinical coordination, data analysis and administration
- Reviews charts to determine the appropriateness of clinical care
- Ensures team’s alignment with overall quality strategy, provide guidance, support and training
- Develops a monitoring program and provide oversight of the Contract Healthcare Provider (CHP) in the implementation of the Continued Quality Improvement (CQI) studies consistent with ADCRR Health Services Technical Manuals (HSTMs), National Commission on Correctional Healthcare (NCCHC) Standards, and Federal Court Injunctions
- Creates processes to evaluate errors and system problems identified
- Creates a preventable adverse event reporting systems and other sources
- Collaborates with ADCRR Medical Director or designee
- Updates on CQI study development and progression at each of the nine state prison complexes
- Provides recommendations on updates to existing clinical practice guidelines and policies and procedures
- Performs other duties assigned

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

- Principles and practices of correctional healthcare management and supervision as set forth by the U.S. Constitution, National Commission on Correctional Health Care, American Correctional Association
- Personnel and administrative procedures and laws (State and Federal) relative to licensed and/or certified health care staff, as well as general staff
- Laws, rules regulations, policies and procedures pertaining to the privatization and administration of inmate medical, mental health, and dental care
- Action plan development
- Principles and practices of quality assurance
- Principles of fiscal management, including budget, procurement, and outside contracting
- Computer skills in Microsoft Suite, Google Suite, and Department’s standardized databases.

Skill in:

- Verbal and written communication
- Organization and time management
- Establishing and maintaining interpersonal relationships as applied to contracts with internal and external officials, managers and representatives
- Data analysis and problem solving
- Delegation leadership
- Motivation/mentoring
- Counseling and interviewing
- Synthesizing and presenting information in support of project objectives
- Interpreting contractual language
- Project planning development and implementation strategies

Ability to:

- Manage a diverse group of professionals
- Evaluate the efficiency and effectiveness of medical, mental health, and dental programs
- Study and analyze policies, procedures, contracts/reports and recommend effective/efficient means of implementing goals and objectives
- Compose correspondence and reports
- Multi-task, make sound decisions and meet deadlines
- Build and maintain effective working relationships with internal and external entities
- Compile information and reports

Selective Preference(s):

- Minimum of five (5) years of clinical experience in a correctional healthca