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KI
Customer Service Representative
Kitchen Tune-UpUnited Statespart_timeVerifiedPosted 6 Apr 2025
💰 $30,000/yr
About the role
Responsive recruiter
Benefits:
Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will handle inbound and outbound calls to qualify and prepare prospects for in-home consultations, assist customers with inquiries and purchases, and provide exceptional customer service to ensure customer satisfaction and loyalty throughout the customer journey. We Offer:
- Bonus based on performance
- Company parties
- Flexible schedule
- Profit sharing
Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will handle inbound and outbound calls to qualify and prepare prospects for in-home consultations, assist customers with inquiries and purchases, and provide exceptional customer service to ensure customer satisfaction and loyalty throughout the customer journey. We Offer:
-
Compensation
- Hourly Wages: $15 per hour
-
Performance-Based Incentives:
- Performance-based bonuses related to Booking Rate
- 25% of Design Consultant commission for re-engaging No Sale Prospects
- Self-Generated Lead Bonuses of $200 or $400
- Retirement: Opportunity after five years to participate in our profit sharing plan and become a millionaire!
- Open communication with leadership
- Flexible work-from-home opportunity (but must live in Metro Atlanta, GA, USA)
- Advancement: Career track to move to full-time and advance within our Sales Team or otherwise (if desired)
- Respond to inbound calls from (and make outbound calls to) prospects to qualify and schedule them for in-home consultations using our Customer Relationship Management (CRM) system.
- Prepare prospects before our in-home consultations in accordance with our proven consultative sales process.
- Maintain accurate records of customer interactions and transactions.
- Meet or exceed booking rate and customer service performance metrics.
- Resolve customer complaints in a professional and timely manner.
- Collaborate with team members and departments to ensure smooth customer experiences.
- Follow company guidelines, procedures, and policies during all interactions with prospects and customers.
- Proven experience in phone sales and customer service.
- Excellent communication and interpersonal skills by phone and virtual meetings.
- Proficient with CRM systems and call center software.
- Three references from previous supervisors.
- Positive attitude and high energy!
- Strong character guided by a good moral compass. Always do the right thing!
- Result- and growth-oriented.
- Ability to work independently and as part of a team.
- High school diploma required; some college preferred.
- Familiarity with home services, in-home sales, and/or kitchen and bathroom remodeling sales and/or customer service.
- TAC Franchising LLC is made up of Kitchen Tune-Up (kitchentuneup.com) and Bath Tune-Up (bathtune-up.com), and we cover most of Metro Atlanta
- At Kitchen Tune-Up and Bath Tune-Up, our design and remodeling team will Uplift your home and life by Updating your kitchen or bathroom utilizing our 5 Client Trustpoints to deliver your dr
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