Language Access Program Manager

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Managing Director manages and oversees the operations of the City.  Working with five Cabinet-level Deputies, operational oversight is divided into specific departmental clusters: Health and Human Services, Community and Culture, Community Services, Public Safety and Criminal Justice, and Transportation and Infrastructure.  The Community Services cluster oversees several outward-facing programs that provide services directly to the public. These offices and programs focus on enhancing quality of life and improving how citizens engage with their communities and their city government.

The Office of Immigrant Affairs (OIA) promotes and strengthens the well-being of Philadelphia’s immigrant communities. We do this by recommending and developing policies and programs, which in turn provide opportunity and access to services. We help facilitate the successful inclusion of immigrants into the civic, economic, and cultural life of the city. We also highlight the essential role that immigrants have played and continue to play in our city.

Job Description

Position Summary

The Office of Immigrant Affairs seeks a detail-oriented individual with exceptional contracting, data analysis, and process improvement skills to join the department as a full-time Program Manager for the City’s Language Access Program. The primary focus of this position is to monitor and evaluate the technical and administrative aspects of the language access program’s contracts, ensuring the contractor delivers the required services according to the contract terms. Additionally, the Program Manager builds and oversees OIA’s Language Access and other programmatic data analysis. The Program Manager provides technical assistance and training to appointed Language Access Coordinators (city staff who request and use services from translation product contractors), and serves as an in-house consultant in support of Language Access Plans across city government.

Essential Functions:

• Oversee annual and quarterly reports, as well as systems to collect data from all City departments
• Compile, analyze, report qualitative and quantitative data and create visuals and narratives to present comprehensive data to inform policy changes or resource allocation
• Design Language Access Plans templates to be completed by Language Access Coordinators and their respective offices and departments
• Develop, implement and oversee a data-focused dashboard that shows language access program deliverable status and track turnaround time for responses and resolutions
• Review procurement documents and actions for adherence to rules, policies, and procedures; participates in the negotiation process for new contracts resulting from requests for quotes or requests for proposals.
• Provide guidance to OIA and city staff in developing specifications, statements of work, scope of services, and other contract requirements with regard to Language Access Program
• Build and operate a checkout and request system for City staff seeking Language Access resources
• Manage and present Language Access service data for internal and external audiences regarding to costs and customer services
• Update systems of receiving, processing and presenting, as well as evaluating quality and compliance of vendor service data
• Analyze data for trends and report on these trends to the language access program and program stakeholders
• Oversee cost projections for interpretation, translation, and vendor contracts based on historical usage
• Compare vendor performance and costs to ensure accountability
• Collaborate wit