Account Manager

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

We are seeking an experienced Account Manager with critical thinking skills and strategic mindset. REPAY is looking for someone who can develop strong relationships with customers, connecting with key business executives and stakeholders and prepare sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Development departments) to improve the entire customer experience.

RESPONSIBILITIES

Service

• Operating as the lead point of contact for any and all matters specific to your accounts
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Serve as a liaison between customers and technical internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Assist with challenging client requests or issue escalations as needed
• Maintain client records

Business Development

• Play an integral part in generating new sales that will turn into long-lasting relationships
• Build and maintain strong, long-lasting client relationships
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Collaborate with sales team to identify and grow opportunities within territory

Reporting

• Prepare reports on account status
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Conduct quarterly CONNECT meeting

Thought Leadership

• Follow industry news and trends
• Share industry trends, benchmarks, and developments to clients
• Identify opportunities for educational events with customers

SKILLS & EXPERIENCE NEEDED

• Bachelor’s Degree preferred
• 2-4 years of Technical Account Management Experience
• Mortgage Servicing industry, Payments industry and/or Financial Services experience preferred
• Demonstrated ability to create and execute strategy, resolve complex problems, and the ability to work independently
• Familiarity with CRM systems and practices (e.g. Salesforce)
• Must be highly proficient in Microsoft Excel, Word, and PowerPoint
• Ability to work independently and be a self-starter

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place