Patient Service Representative

Matteson Health Center

20939 S Cicero Ave Matteson, Illinois 60443

Patient Service Representatives (PSRs) play a critical role in our Physician Offices.  They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Specialty Physicians of Illinois in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.
 

WHO WE ARE
Specialty Physicians of Illinois, LLC has assembled an unmatched team of accomplished physicians to provide comprehensive healthcare services to patients of all ages across a broad spectrum of specialties and disciplines. The south and southwest suburbs now has a physician group comprised entirely of doctors that have developed experience and expertise in specific specialties.
In addition to developing clinical expertise in their specialties, Specialty Physicians of Illinois, LLC doctors strongly embrace the philosophy that comfort, compassion and patient satisfaction are key elements of quality care. So, we take our time. We listen. We counsel. We personally attend to our patients through the entirety of their care.

WHAT YOU CAN EXPECT

• Enjoy work life balance with consistent day shift schedule and observed holidays off work

• 9:30am-6pm/10am-6:30pm Mon-Tue-Wed-Thur-Fri and one Saturday per month

• Professional development opportunities

• Enhanced benefits package with a pay structure to reward experience and expertise

• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance.

• Work within an electronic medical records system

• Collect patient payments; applies payments and adjustments to patient accounts

• Balance daily encounter forms and cash drawers

• Additional daily administrative tasks based on practice specialty

QUALIFICATIONS

• Required High School Diploma/GED

• 1 year Customer Service
  Required

• 1 year Healthcare
  Preferred

TRAVEL IS REQUIRED:

JOB RANGE:

Patient Service Representative SPI $18.02-$23.43

INCENTIVE:

Not Applicable

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.