Jobs and Careers

Sr. Training Coordinator - Amazon

United Statesfull_timeVerifiedPosted 20 Jun 2025

💰 $80,540/yr($62,800/yr – $80,540/yr)

About the role

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. We're hiring for an exciting role as a Sr. Training Coordinator, who plays a critical role in creating a world-class experience for executive level attendees of training and development sessions. The ideal candidate is customer-obsessed and has experience working with executive leadership in a high-end office setting. They are a self-starter with an impeccable attention to detail. They are comfortable with ambiguity but can successfully manage multiple tasks and projects simultaneously without direction and support from onsite staff. The candidate must be able to communicate effectively with multiple stakeholders and thrive in a fast-paced, dynamic environment. This individual should possess strong analytical skills with the ability to effectively communicate insights to diverse audiences. They anticipate customer needs, resolve tactical and technical challenges, and remain calm under pressure. This role has the potential to travel domestically. Location: Nashville TN Schedule: Monday - Friday 7:30AM - 6:00 pm hours vary (Occasional Nights/Weekends)Contract Length - 4 months - with potential to extend into October of 2026
Starting Hourly Rate: $31.40 per hour | Full Hourly Rate: $31.40 - $40.27 per hour Key Responsibilities Program and Administrative Support

Strategically manage and optimize inventory systems for classroom resources, educational materials, and branded merchandise, ensuring seamless operational flow.
Drive continuous improvement initiatives by collaborating with program coordinators to develop and implement standardized processes and best practices.
Communicate with stakeholders, peers, and vendors to share trends, feedback, and observations.
Maintain accurate and current records of relevant data/metrics as needed.
Analyze operational data and communicate findings to relevant stakeholders.
Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
Assist with new tasks, processes, or projects as needed to support evolving team requirements and other NWC divisions and requests from Amazon partners.
Hours will have varied start and end times due to scheduling needs. Flexibility to work occasional nights and weekends.

Customer Support

Staff registration desk; greeting, welcoming, and registering all attendees in a friendly, warm, professional, and courteous manner. Deliver exceptional concierge-level service.
Foster and maintain strategic partnerships with key stakeholders and external partners to anticipate and exceed customer expectations through proactive solutions.
Develop and maintain comprehensive knowledge of management systems while serving as a subject matter expert to resolve complex inquiries and challenges.
Send training communications, monitor and respond to correspondence, providing customer education, support, and information regarding facilities and campus resources.

Training Session Support

Lead mission-critical operations as the central liaison between program participants, instructional leaders, and support teams to deliver real-time solutions and maintain program excellence.
Perform necessary setup of classroom resources including registration desk, resources, branding materials, catering, and other session-related needs in an organized and visually appealing fashion
Manage registration and logistics for sessions, including taking attendance of attendees.
Travel domestically to support multi-day training sessions.

Requirements

High School Diploma or GED required; Associates or Bachelor’s Degree preferred, or equivalent combination of education and experience.
Proven customer service experience with Executive level employees.
Experience in stakeholder management.
Strong verbal and written skills.
5+ years of experie