Telesales Team Lead

<p>We are looking for an experienced and high-performing <strong>Telesales Team Leader</strong> to join our Viva Wallet team in Lisbon. The successful candidate will help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. This candidate will be responsible for maximizing our Lead Generation, Inside Sales and Tele Sales team potential by improving acquisition of new merchants, analyze/review trends, identify risks/opportunities and increase lead generation results while crafting sales plans and justifying those plans to the upper management. </p><p><strong>Who We Are</strong></p><p>Viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva.com’s mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payments services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the <a href="https://www.viva.com/" rel="nofollow noreferrer noopener" target="_blank">viva.com | Terminal app</a> and <a href="https://www.vivawallet.com/fi_fi/ecommerce-solutions" rel="nofollow noreferrer noopener" target="_blank">Smart Checkout payment gateway</a>, Viva.com provides an omnichannel solution, that offers seamless, conversion-boosting and secure ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience. Learn more at <a href="https://www.viva.com/" rel="nofollow noreferrer noopener" target="_blank">viva.com</a> </p><p><strong>What You Will Do</strong></p><ul> <li>Analyze, review trends, identify risks / opportunities within the respective market to increase lead generation results;</li> <li>Identify emerging markets and market shifts while being fully aware of new products and competition status;</li> <li>Design, implement and execute a strategic business plan that expands the company’s potential customer base;</li> <li>Recruit, coach and develop Lead Generator Specialists, Inside Sales and Tele Sales Specialists, set objectives, and monitor their performance;</li> <li>Achieve growth and hit targets by successfully managing the Team;</li> <li>Promote team spirit and be committed to constant team development;</li> <li>Provide insights to the overall Sales Team in order to support our company’s growth.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Minimum of 2 years of previous experience in leading Teams, consistently meeting or exceeding targets;</li> <li>Fluency in both Portuguese &amp; English;</li> <li>Proven track record of successfully meeting sales quota preferably over the phone;</li> <li>Excellent mentoring, coaching and people management skills;</li> <li>Proven ability to drive the sales process from plan to close;</li> <li>Strong business sense;</li> <li>Understanding of the characteristics of the relevant industries (e.g., retail, hotel, freelancer, gastronomy);</li> <li>Understanding of the payment industry (especially card payments);</li> <li>Resiliency and the ability to handle difficult situations;</li> <li>The motivation to succeed, both personally and financially;</li> <li>Good knowledge of relevant computer programs (e.g., CRM software), social networking (LinkedIn) and telephone systems;</li> <li>Previous experience in the payment services or card terminals industry (desirable).</li> </ul><p><strong>What We Offer</strong></p><ul> <li>A competitive salary (based upon your super skills and experience);</li> <li>Annual bonus scheme up to 10 salaries;</li> <li>Relevant and refresh training related to your role;</li> <li>Opportunity for a rapid career development;</li> <li>Freedom to create you own network and the possibility to expand your horizons;</li> <li>Opportunity to work in an international fintech company with a large cultural diversity;</li> <li>Acquirement of excellent knowledge in the payment and banking industry.</li> </ul>