Technical Service Specialist - Home Care

Now hiring! Technical Service Specialist - Home Care

 

USA - Remote

 

We are looking for a Technical Service Specialist to join our Home Care team in Care Chemicals.

 

Come create chemistry with us!

 

BASF’s Care Chemicals division is a globally leading supplier to the cosmetics, detergents and cleaning industries. We also offer solutions for technical applications and crop protection. Together with our customers, we create innovative solutions to meet the current and future needs of society more sustainably. We contribute to the long-term success of our customers’ brands with a broad range of products and concepts via our global network of production and development site. 

 

In this role, you will responsible for applying strong Home Care technical expertise and a customer-focused mindset to generate new business and maintain existing business with key Home Care customers / accounts for the North America EM business. 

You will identify and drive new business opportunities by understanding customer requests and helping to communicate this information to the laboratory-based application technology team.  You will also sustain BASF’s customers / accounts by regularly engaging with key points of contact and demonstrating a high degree of responsiveness to their needs.  The information you learn while interfacing with customers will be applied in collaboration with sales and marketing to develop strategies to grow our business.  There will be a travel requirement of ~30%, across the NA region.  This role reports directly into the Home Care and I&I Head of Technical Service.

 

As a Technical Service Specialist - Home Care, you create chemistry by...

 

• Generating new business opportunities via close interaction with customer technical contacts.
• Providing regional technical application expertise to address customer inquiries by leveraging your education and experience in technical service, product development, or other relevant technical field.
• Developing the technical strategy necessary to support strategic business growth and relationship building at key customers in Home Care.
• Multi-tasking with high attention to detail to manage multiple concurrent customer needs involving a significant degree of complexity.  
• Communicating in written and verbal form with varying stakeholders (e.g., Technical and Commercial teams, customers, etc.) will be essential as you generate technical progress and project reports.
• Collaborating effectively, as you will be responsible for proposal development and execution of customer projects and will then validate, refine and implement in close collaboration with sales and marketing teams

If you...

 

• Have an advanced degree (master’s or PhD) in chemistry, chemical engineering, biochemistry or a related field, with minimum 2 years of industrial experience, more preferably 5+ years.
• Are experienced in formulation, preferably in detergents and cleaners.
• Demonstrate strong customer focus, including ability to prioritize the needs of multiple customers.
• Can think strategically to develop opportunities and relationships over time.
• Possess effective written and verbal communications skills.
• Are willing and able to travel around the North American region ~30% of the time.

Create your own chemistry with you@BASF

 

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

 

Just some of the many benefits we offer include:

 

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)