Jobs and Careers

Associate Director, User Design

US - Remote, United StatesRemotefull_timeVerifiedPosted 19 May 2025

💰 $256,000/yr($160,000/yr – $256,000/yr)

About the role

About Toast Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast. About The Roll* We’re looking for an Associate Director of Product Design with a deep fascination for crafting remarkable user experiences and leading teams to lead our in-store Delivery and Fulfillment experiences. In this role, you will play a pivotal role in leading design, strategy, and vision to help restaurants take control of order volume across multiple ordering channels and optimize kitchen operations with in-store solutions powered by data. The ideal candidate is an amazing systems thinker with a solid portfolio that demonstrates an ability to balance user goals with business objectives, while delivering intuitive experiences that “Do right by the customer.” You know how to balance high craft and velocity, are a motivated advocate for customer-centered design, are not afraid to dig into the metrics, and are a skilled mentor who fosters a culture of creativity and experimentation. You'll work cross-functionally with product and engineering to define strategy and inspire the teams. The right ingredients* (Requirements)

5+ years of design leadership experience
7+ years in a design role
1+ years management experience required
Design end-to-end product experiences that solve complex problems across multiple surfaces and do right by the customer
Mentor and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact
Coach team members to continually improve their craft and deliver a remarkable experience
Regularly conduct design reviews to obtain feedback, iterating on designs to improve results
Collaborate cross-functionally with product and engineering to understand users, translating that understanding into strategy that drives customer and business outcomes
Proficient communication and stakeholder management skills with an ability to build relationships both within and outside of the product organization
Lead qualitative and quantitative research to inform design decisions and continuously improve product experiences
Enduring sense of curiosity with a desire to continuously learn and evolve
Advanced proficiency in Figma and other prototyping and design collaboration tools
Ability to work core EST hours to collaborate with team members

Special Sauce* (Nonessential Skills/Nice to Haves)

Previous experience designing for takeout and delivery workflows
Knowledge with Android application design patterns

About You You are a dynamic leader with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team. You embody the tenets that drive Toast’s Design practice:

You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You define and track success within the areas you own.
You lift others up: and work to exhibit true leadership. You build a productive and psychologically safe c