CommTech 4, Network Maintenance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Performs routine troubleshooting calls, surveys, locates, outage repair, on-call duty, shift work, track/repair CLI, power supply maintenance and construction maintenance in accordance with Comcast procedures and practices. Will be called upon to troubleshoot and resolve service failures related to any Comcast products, to include but not be limited to Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) (including Home Networking and Home Plug.)

Job Description

Core Responsibilities

• Troubleshoots the plant through the distribution cable to the node to restore customer video, CHSI, or CDV as required. Must have the ability to climb poles, ladders and operate aerial lifts 18 to 20 feet above ground, as determined by the system's requirements. Must possess the ability to use test equipment for basic cable test. Performs work near power lines and electricity.

• Surveys the plant to ensure service availability to potential customers.

• Performs underground location of existing plant using system prints and cable locating equipment to prevent cable damage and service interruption. Must have the ability to read general system layouts from blueprints.

• Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls" as required. Normal work shift may include evenings and/or weekends; may include 10-hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.

• Performs CLI ride-out and track and repair leakage, as vital. Works and travels in inclement weather.

• Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as vital. Must have the ability to use basic cable installation tools and hand tools. Must have the ability to follow safety procedures and requirements. Lifts and carries loads of 70 lbs. or more.

• During the course of normal day-to-day activities: cleans, maintains and stocks equipment and vehicle to be prepared for daily responsibilities; timely completes each job's associated paperwork; properly operate and maintain tools and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate. Drives company vehicle in a safe and responsible manner.

• Reviews all requested services with customers to ensure understanding and agreement; survey the installation route and review proposed route with the customer to acquire agreement on the location of cable outlet(s). Exposure to dogs and other animals, construction areas and the public in general as required.

• Pre-wires single dwelling units and multiple dwelling units (MDUs) to provide "ready hook-up" capabilities at the time of occupancy. Works in crawl spaces, attics and permit required confined spaces. Exposure to moderate noise level.

• Performs multi-product reconnects, requested and non-pay disconnects and additional outlets for residential and residential-like products. Installs and removes set-top box and/or eMTA to provide customer with upgrades or downgrades in service. Must possess knowledge of basic mathematics, the ability to count and handle U.S. currency and the ability to communicate with customers in a clear and straight forward manner.

• Performs multi-product residential and residential-like service calls and products. Troubleshoots the forward and return path in the drop from the tap to the customer's equipment for multiple services. Must possess the ability to prioritize and organize optimally.

• Performs wall fish as required by the market (optional not included in national certification). Performs multi-product installations for residential-like and residential products, complete from tap to customer equipment in single and multiple f