Clinic Manager (Urgent Care)

Description

*MULTI-SITE MANAGER*

The essential duties and responsibilities include, but are not limited to:

• Responsible for the overall patient experience within the clinic and driving improvement with the overall patient experience.
• Manage the staff and daily business operations of the clinic.
• Continually evaluate staff performance on a regular basis including verbal/written disciplinary action and annual performance reviews.
• Provides input to the Provider Supervisor regarding the performance of all providers working in the clinic.
• Maintains established policies and procedures, objectives, safety’s, quality assurance program, environmental and infection control standards.
• Interacts with the Director of Operations regularly to ensure appropriate operational and clinical service delivery.
• Assures that adequate staffing is present through the scheduling of receptionists, medical assistance, radiology technicians, occupational medicine technicians, and any additional staff needed.
• Ensures appropriate clinic expense, revenue and revenue management including input in annual budget process and monthly review of profit and loss statements.
• Review and analyze all financial reporting and profit and loss statements.
• As applicable, maintain skills in back office and front office departments to provide back up for these positions.
• Participates in interviewing, hiring, and training of personnel.
• Training of new clinical staff members.
• Addresses patient concerns promptly, utilizing customer service skills and makes recommendations for and/or implements resolution as necessary.
• Participates in On-Call Solv review rotation and provides resolutions to customer concerns to all clinics.
• Adapts behavior to the specific patient population.
• Respect for patients’ privacy
• Method of introductions to the patient
• Adapting to the proper explanation of services or procedures performed
• Requesting permissions and communications style.
• Ensures accurate maintenance of patient’s medical records and the patients records are treated as confidential information.
• Ensures that the clinic is properly stocked with all medical, office, medication supplies, and other items needed by placing orders as needed.
• Ensures that the front desk EBO’s balance daily and notifies their regional supervisor of any issues.
• Regularly inspect the clinic and equipment, report repairs to the proper to the Facilities manager as needed and make suggestions for additions and replacements of equipment to the administration team.
• Pick up any trash on the outside of the clinic each morning before opening.
• Attend interdepartmental meetings as required.
• Holds monthly staff meeting with all clinic staff.
• Regular meetings with the Regional Supervisor and Director of Operations to establish ongoing goals and objectives.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends.
• Maintains a safe, comfortable, and therapeutic environment for patients and families in accordance with facility standards.
• Perform other duties as assigned.

Requirements

Education, Skills and Qualifications:

• Bachelor’s degree required.
• 2-3 years of Management experience in a medical office/clinic/hospital.
• Proficient using Microsoft Office Suite.
• Good communication and interpersonal skills.
• Good time management, organizational and prioritization abilities.
• Attention to detail.