Commercial Solution – Program Management Office (PMO) Director - Digital, Client Experience, and Analytics

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Commercial Solution – Program Management Office (PMO) Director - Digital, Client Experience, and Analytics

• The card and non-card, business-to-business (‘B2B’) payments space represents a significant opportunity for Mastercard. To enable Mastercard to deliver value in this space it needs to think big and bold, innovate with intention, deliver scalable solutions, and move fast to exceed our clients’ expectations.
• Mastercard is focused on developing partnerships, a platform vision, and an approach to address historic pain points around B2B Payments, as well as to create new value delivery opportunity at multiple levels, in ways that go beyond payment.

• The PMO is responsible for 5 pillars supporting the Commercial Solutions B2B payments business:

1. Executive Reporting – Work with cross-functional stakeholders to prepare updates to the CEO, Management Committee, and other senior leadership groups
2. Partnership Commercialization - Accelerate partner commercialization, establish repeatable processes for contracting, go-to-market planning, and track KPIs post-implementation. This includes building direct relationships with B2B network partners and expanding relationships within the B2B networks and their clients to drive payment volumes
3. Product Strategy and Governance - Maintain a consolidated product roadmap across multiple large global programs and enforce change management by using a quantitative scoring methodology to ensure new solution requests align to Commercial Solutions strategy
4. Post-Acquisition Integration - Manage acquisition integration across functions, maintain a comprehensive plan to manage key risks and interdependencies. Lead development of acquisition key tracking metrics aligned with transaction value drivers and manage synergy plans to drive performance management
5. Vendor Performance Management – Work with Product and Engineering leads to develop and monitor metrics to measure and track vendor and partner performance, identify growth and improvement opportunities, and evaluate the value and impact

• The Director level candidate will lead the PMO Center of Excellence for Digital, Client Experience, and Analytics working with global and regional Product and Engineering leadership, other internal Mastercard teams and external clients to drive measurable outcomes.
• Commercial Solutions digital product is focused on building and enhancing our API platform that provides access to relevant B2B payment and value-added services/ assets. The team is tasked to enhance various facets of the customer experience e.g. ease of implementation, time to mitigate issues, performance, resiliency, availability and security.
• The candidate will mobilize cross-functional teams, deliver solutions for scale using data-driven decision making, to launch and take to market solutions that accelerate our customers' success.
• The candidate will also be responsible for partnering with Product and Engineering to help define the roadmap and long-term strategy of the group including running bi-weekly roadmap meetings with senior leadership.


• Does delivering on a big vision from the ground up excite you?
• Do you like to think big, ask hard questions and work with others who share the same passion to do big stuff that matters?
• Do you want to lead the global success of the Commercial Solutions organization?
• Do you have passion for helping MasterCard to enter new spaces, opening new opportunities and possibilities for the company, its partners and customers?


Role

• Lead complex and high-priority projects for Product and Engineering teams developing Software-as-a-Service products for Issuers, Corporates, FinTechs, and Platforms serving buyers & suppliers in the large market B2B and T&E space.
• Actively manage sponsors and stakeholders with competing priorities and time constraints across all typical project phases:
1. Project initiation and scoping, includin