Regional Delivery Manager - Midwest

Job Overview

We are seeking a highly skilled and motivated Regional Delivery Manager to oversee a portfolio of Third-Party Logistics Carriers (3PLs), while supporting assigned market stores across the region. In this role, you’ll bring your leadership, logistics expertise, and customer-focused mindset to drive operational excellence, customer satisfaction, and financial performance. You will collaborate closely with cross-functional teams including Store Operations, DC Operations, Inventory Control, and others to champion the customer experience and uphold “The Bob’s Way.”

We are ideally targeting candidates based in the state of OH. The right candidate must be open to significant travel (up to 50%).

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

Leadership Competencies

• People Leadership: Demonstrated ability to inspire and lead cross-functional teams and external partners.

• Talent Development: Proven record of mentoring, developing, and retaining high-performance teams.

• Shared Accountability: Skilled in holding team members and carriers accountable to KPIs and standards.

• Effective Delegation: Ability to empower others while maintaining oversight of delivery outcomes.

• Focus on Outcomes: Track record of driving strategic initiatives to measurable success.

Behavioral Competencies

• Sound Decision-Making: Uses judgment to make timely, effective decisions in high-pressure environments.

• Problem Solving: Adept at root cause analysis and developing long-term solutions.

• Communication: Strong written/verbal communication across all organizational levels.

• Conflict Navigation: Experienced in managing difficult carrier and team conversations constructively.

• Team Empowerment: Cultivates a culture of customer service, accountability, and operational excellence.

Technical/Functional Competencies

• Technical Proficiency: Familiar with logistics technology (SAP / EWM), Microsoft Office Suite, and delivery tracking systems (DispatchTrack).

• KPI/Financial Acumen: Skilled in managing $400M+ in delivered sales and analyzing key logistics metrics.

• Customer Satisfaction: Deep commitment to delivering “best in class” customer experience.

• Process Improvement: Proven success improving logistics workflows and reducing delivery-related costs.

• Strategic Planning: Ability to implement regional strategies aligned with broader company goals.

Preferred Competencies & Skills

• Experience in alternate Big Ticket Retail or furniture industry.

• Familiarity with wood, bedding, upholstery, and leather furniture.

• Ability to motivate diverse teams and manage through change.

• Passion for learning and continuous improvement.

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 190 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance

• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!

• 401(k) Profit Sharing Plan with a generous company match

• Pet Insurance and employer-paid Life Insurance options

• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways