Associate, Commercial Loan Servicer

West Creek 7 (12077), United States of America, Richmond, Virginia

Associate, Commercial Loan Servicer

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub in Richmond, VA.

Capital One Commercial Core Operations is looking for an experienced candidate to support the growing Commercial Loan Servicing Operations Team. In this role you will support Syndicated loans for a variety of Corporate Banking Lines of Businesses, handling day to day loan activity and maintenance. The Loan Operations Associate serves as liaison between Customer and Investors for life of loan activity. The role includes analytical components related to various loan accruals and manual calculations with ongoing reconciliation and remediation. Strong communication skills and product knowledge are critical to success, as well as working collaboratively among stakeholders to help facilitate ongoing change management.

Some of the primary functions of the role include:

• Control and manage a portfolio of active credit facilities as the Loan Operations Servicer for a variety of Syndicated loans for the Commercial Corporate Banking line of business

• Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations

• Communicate directly with Customers and Participant Banks/Investors for all loan related requests (ie. resolving and expediting inquiries, discrepancies, and other special requests)

• Strong written and verbal communication skills are required on a daily basis to maintain and provide customers with a consistent high level of service 

• Coordinate loan trading activity, including settlement coordination, obtaining required consents, and updating/maintaining the loan register

• Work closely with respective business units and other internal partners to align needs and provide support as needed

• Manage all exception and maintenance reporting for cash breaks analysis, reconciliations of interest, fees etc.

• Complete comprehensive testing of system enhancements

• Review of, and extraction from, legal documents for compliance, interpretation and operational viability and support

• Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records

• Prepare and submit periodic (daily and above) departmental and team reports and metrics

• Establish and maintain Customer Satisfaction as the singular priority

• Manage multiple workflow tools including Gmail, Salesforce, Customer Hotline

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot 

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 23238 and be comfortable coming in person whenever required with no less than 24 hours notice. 

Basic Qualifications:

• High Schoo