Enterprise Scheduling Coordinator (onsite in Haarlem)

<h2><b>Job Description</b></h2><p></p><p>Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.  Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at <a href="http://www.agilent.com" rel="noopener noreferrer" target="_blank">www.agilent.com</a></p><p></p><p>We are collaborating with a <b>leading pharmaceutical company </b>based in The Netherlands and are currently seeking a qualified individual for the crucial position as <b>Enterprise Scheduling Coordinator at our vendor’s office in Haarlem</b>. This role focuses on efficiently <b>scheduling </b>and<b> coordinating</b> Agilent<b> engineers for on-site maintenance activities</b>, while maintaining and updating a detailed service calendar to ensure the highest levels of customer satisfaction.</p><p></p><p><b>Please note that is a fully onsite position in Haarlem with no option to work in hybrid/remote model.</b></p><p></p><p><u>The main objectives of this position are to:</u><br/>•    Serve as the <b>first point of contact</b> for contract-related queries while representing Agilent Technologies with a strong commitment to customer satisfaction in a dynamic pharmaceutical environment.<br/>•    Effectively<b> plan and schedule</b> engineers for on-site maintenance activities.<br/>•    Manage and update service schedules, <b>ensure</b> timely and <b>successful completion of maintenance tasks</b>, and respond promptly to breakdown and <b>repair requests.</b><br/>•    Work in partnership with customer(s) internal &amp; third-party vendors.<br/>•    Effectively <b>handle contractual response times</b>, minimizing rescheduling and delivering services within satisfactory timelines.<br/>•   <b> Build successful customer relationships</b>, prioritizing customer requirements and keeping customers informed of any scheduling changes.<br/>•    Accurately <b>track billable activities</b> to ensure precise <b>monthly invoicing</b> for the customer.</p><p><br/><u>Your Responsibilities will also include:</u><br/>•    Performing<b> daily administrative tasks </b>such as processing quotation requests, raising purchase orders, and reconciling costs. <br/>•    Responding to customer and vendor inquiries via phone and email. <br/>•    Managing<b> customer assets</b> and ensuring<b> inventory records</b> remain accurate. <br/>•    Monitoring performance metrics to ensure maintenance and <b>repair requests are completed within agreed timelines. </b><br/>•    Creating and managing service orders while maintaining up-to-date information in the SAP CRM system. <br/>•    Contributing positively to the team environment by demonstrating <b>ownership, collaboration, </b>and a strong commitment to<b> customer satisfaction.</b></p><p></p><h2></h2><h2><b>Qualifications</b></h2><h2></h2><h2><u>We are looking for a motivated individual with the following background:</u></h2><h2>- <b>First experience</b> in an <b>administrative</b>, <b>scheduling</b> or <b>customer oriented</b> position.</h2><p>- <b>Fluency</b> in <b>English.</b></p><p><b>- Proficiency</b> in<b> Microsoft Office.</b></p><p></p><p>On a personal level, you are <b>autonomous</b>, <b>customer focused</b> and a <b>team player</b>. You have <b>great interpersonal</b> and <b>communication</b> skills to interact with many internal and external partners over telephone and email. You show a real <b>can-do attitude</b> and you like <b>help others</b> and <b>solve problems</b>. You have also strong <b>planning</b>, <b>organizational</b> and <b>time management</b> skills</p><p></p><h2><b>We offer:</b></h2><ul><li><p>An opportunity for you to make a significant impact in a world-class company and develop your skills</p></li><li><p>A role among passionate colleagues, in a growth orientated and inclusive environment. You will become part of a caring and fast paced environment, built on integrity, sharing and trust</p></li><li><p>Career development opportunities in an international company</p></li><li><p>Competitive compensation and benefits package</p></li><li><p>Work-Life-Balance programs</p></li><li><p>Company pension scheme</p></li><li><p>Private health care</p></li></ul><p></p><p>We will make sure you get all the training and development opportunities you need <b>to become the best in your field</b>!</p><p></p><p></p><p><b>Additional Details</b></p><p></p><p></p>This job has a full time weekly schedule.<p></p>Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit