Property and Casualty Insurance Consumer Advocate (Program Analyst 2)

Initial Posting Date:

01/05/2026

Application Deadline:

01/20/2026

Agency:

Department of Consumer & Business Services

Salary Range:

$5,325 - $8,148

Position Type:

Employee

Position Title:

Property and Casualty Insurance Consumer Advocate (Program Analyst 2)

Job Description:

*Note: this position will receive a Cost of Living Adjustment (COLA) increase of 2.5% which is not reflected in the salary listed in this posting. The effective date of the increase is February 1, 2026 and will be paid in the March 1, 2026 paycheck.

Our mission...

To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

This position is with the Division of Financial Regulation (DFR). DFR’s mission supports that of the department by protecting Oregonians’ access to fair products and services through education, regulation, and consumer assistance. The division is responsible for ensuring the safety and soundness of financial institutions, the availability and affordability of financial products, and the fair treatment of consumers. Functions include licensing, regulating, and monitoring the conduct of banks, credit unions, financial services providers, health care service contractors, insurance companies, and licensed or registered agents of such entities.

This position is represented by the Service Employees International Union (SEIU).

What’s in it for you:

• Rewarding work in a productive and creative environment

• Colleagues who are passionate about public service

• Work/life balance, 11 paid holidays a year, and a competitive benefits package

• Advancement and learning opportunities that will help grow your career with the State of Oregon

• Possible eligibility for the Public Service Loan Forgiveness Program

This position is eligible to telework on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.

Here’s what you will do:

As a Property and Casualty Insurance Consumer Advocate, you will use your knowledge of diverse and multiple lines of insurance (property, casualty-personal and commercial, life, health, title, credit, warranties, and other lines), to analyze and resolve complex issues as they pertain to individual members of the insurance buying public. Duties include:

• Mediating and resolving issues o