There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

What You Will Lead/Do or Key Responsibilities

Here’s what a successful Customer Success Manager at OutSystems looks like:

• Manages a list of our strategic customers and important initiatives.

• Provides customers with business, technical, and product knowledge.

• Develops/executes effective success plans to drive customer outcomes.

• Educates customers on how existing and new product features/functionality will contribute to the growth of their business.

• Works closely with CS leadership to define and execute best practices for account management.

• Assists others at OutSystems as they support the customers in their digitalization journey.

• Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.

• Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).

• Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.

• Travels as needed to meet with Customers in person.

• Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.

• Innovates to make an impact: on your customers, your team, and the company.

Qualifications / What You Need To Succeed:

Must Have:

• 5+ years’ experience in a customer facing role

• Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role

• Experience with large enterprise customers in a SaaS revenue model

• Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts

• Experience working with a technical customer base and corporate IT projects and processes

• Proven ability to lead people internally and externally to drive outcomes

• A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue

• Ability to work across geographies and cultures

• Bachelor’s Degree (or equivalent) or higher

Even Better:

• Intellectual curiosity

• Sense of humor

The Longer Story:

OutSystems enables enterprise teams to build AI-powered applications and agents that reduce manual work, streamline internal operations, and accelerate impact. A proven low-code foundation combined with agentic AI and AI app generation capabilities empowers teams to move up to 10x faster with the assurance of security, scalability, and governance built in.

As the future becomes agentic, our customers need us now more than ever. AI has opened the door to extraordinary possibilities—but inside the enterprise, things are moving fast and feeling chaotic. Some early adopters are making progress in production, but for many, AI tools are sprawling without governance, data isn’t ready, and talent isn’t there yet. Enterprises are still drowning in application backlogs and struggling with legacy systems. But with the right platform, AI doesn’t have to add to the chaos. It can become the breakthrough that brings clarity—and drives real, enterprise-wide impact. At OutSystems, we’ve built that platform, providing the tools necessary for enterprises to overcome these hurdles.

We are looking for passionate, talented, and motivated people to join us in helping our customers build, deploy, and scale apps and agents—fast, helping them accelerate innovation while enabling secure, governed human-AI collaboration.

OutSystems is a truly global company, with more than 850,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, In