Senior Communications Specialist, Technology

The Company

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. 

Here’s your chance to join our award-winning agency, ICF Next. We’re changemakers, a community of mission driven creatives, communicators, strategists, and technologists. We’re searching for our next Senior Communications Specialist who can take charge and spearhead our communications efforts with our federal clients, including technology, health, and other key accounts. 

You’ll make a real impact working directly with our clients to address and solve their key issues, drive change, and grow our business. As our next Senior Communications Specialist, you’ll lead work with our federal clients to plan, develop, and implement innovative strategies and programs to help them achieve their mission. You are passionate and knowledgeable about pressing issues, engaging with key partners, and honing messages that are spot on.

If you have prior experience working with technology communications for federal, state, and local programs, we'd love to talk to you.

Key Responsibilities:

• Acts as strategic communications representative and provides direction and leadership in the initiation, planning, executing, monitoring, controlling, and closing of contractor services to support the implementation of the communications services for the agency.
• Oversees the development and optimization of communications processes and infrastructure, ensuring seamless communication both internally and externally.
• Leads the communications team responsible for providing communications assistance to staff and stakeholders, implementing and maintaining communications processes to ensure efficient and effective message delivery.
• Builds partnerships with clients to gain buy-in on initiatives and visibility of efforts.
• Develop and drive the successful implementation of a communications strategy that ties back to  overarching goals and objectives, including increasing employee engagement and bringing visibility to the client’s priorities.
• Provides strategic thinking, defining functional and technical intent on creating and delivering communication services of the best quality. Aligns communications services to meet cost-effective business needs.
• Evaluates new concepts and technology affecting the accumulation and dissemination of information to solve employee communication and information management needs.
• Acts as a point of contact for troubleshooting and resolving issues related to communications services and materials.
• Provides management oversight to ensure communications work aligns with the goals and vision of clients, providing advice and instruction to successfully implement initiatives.
• Maintains a highly productive team by ensuring the work is prioritized effectively, resources are managed efficiently, and Specialists receive clear strategic direction.
• Maintains that employees can contribute to the organization in a meaningful way by coaching and mentoring team members to improve their technical and soft skills, allowing individuals to grow and be more effective with their work.
• Promotes a culture of knowledge sharing and collaboration by organizing knowledge bases, contributing regularly, and encouraging team members to contribute. Creates a culture that allows for candid information sharing, input, and feedback to receive and evaluate ideas effectively.
• Write communications that enable stakeholders and end users to understand and use new technologies, tools, and platforms, with the goal of improving customer experience, increasing engagement, and technology adoption.
• Collaborate with subject matter experts, technologists, and others to develop communications materials, such as email campaigns, blogs, knowledge articles, executive-level briefings, presentations, standard operating procedures, and other documentation as needed.

Required Qualifications:

• Bachelor’s degree in Communications, English, Marketing, or related field
• 7+ years of marketing/communications experience
• 3+ years of internal communications or technology communications
• Must be able to obtain and maintain a public trust per contract requirements
• U.S. citizenship required (required by federal government for the position)

Professional Skills:

• Ability to communicate complex information to audiences